AccountId: 011433970860
ContactId: f371bbf4-0e45-416d-adf7-27c09b599b94
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 488000 ms
Total Talk Time (AGENT): 149731 ms
Total Talk Time (CUSTOMER): 271393 ms
Interruptions: 0
Overall Sentiment: AGENT=0.3, CUSTOMER=0.7
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/05/02/f371bbf4-0e45-416d-adf7-27c09b599b94_20250502T20:26_UTC.wav
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[AGENT][NEUTRAL] I want this.
[CUSTOMER][NEUTRAL] [PII] when I started this gusto and saludarle minores nodes.
[AGENT][NEUTRAL] On Saturday in the.
[CUSTOMER][NEUTRAL] OK, uh, acabo delaradita, uh, medic culpa miming uni imagine.
[AGENT][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] OK, uh, el dia erroresinco assistimos, uh, aesa er centro the, the studio.
[CUSTOMER][NEUTRAL] But I can say unemo the protata er your boy poso pooquera it's entre studio er la senorita er noses saberque Ipago.
[AGENT][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] The resents poso taobaqueriendo er studio er saba wow, they have el noaba in a chemitata parapalos recientosando el jega.
[CUSTOMER][NEUTRAL] Um, may it quepa so uncopagoyakela perjeta may say no you think un complementario er it I keep agarlo for a key la senorita you said no yo process el pago.
[CUSTOMER][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] Seeing that in more resoye uh the the imagine quetenia yara Florida blue is a black on Florida blue Florida said no it's compoorque so it's un complementarioquemar donde el senor Leonardo tienne so complimentary ijo.
[AGENT][NEUTRAL] Mhm.
[AGENT][NEUTRAL] And for and sacs.
[CUSTOMER][NEUTRAL] Coono, yeah, so we have that uh.
[CUSTOMER][NEUTRAL] El numerosio say Iinco.
[AGENT][NEUTRAL] Aeromo outpatient certificate number oh in hospital er no la parteola tatamigale teleore.
[CUSTOMER][NEUTRAL] See aparendos is the hospital beneficial er loque is uh oh passe beneficiolos.
[AGENT][POSITIVE] OK we'll get all of those.
[CUSTOMER][NEUTRAL] OK, Crodos D as in Nue D as in taocho M L Cyloti M A L O.
[AGENT][NEUTRAL] Me.
[CUSTOMER][NEUTRAL] OK.
[AGENT][NEUTRAL] My ocho.
[CUSTOMER][NEUTRAL] Amy
[CUSTOMER][NEUTRAL] See watch some of those those.
[AGENT][NEUTRAL] OK, may I put pro verifica number complete la fena sims as possible.
[CUSTOMER][NEUTRAL] See nombre [PII] nombre [PII] is sequent.
[AGENT][NEUTRAL] So.
[CUSTOMER][NEUTRAL] [PII]
[AGENT][NEUTRAL] Koleo Nombre.
[CUSTOMER][NEUTRAL] No, [PII].
[AGENT][NEUTRAL] That silence bamos uh verification of the silla direction.
[AGENT][NEUTRAL] [PII].
[CUSTOMER][NEUTRAL] See [PII] I say er la scientodos.
[CUSTOMER][NEUTRAL] It is [PII] rere.
[AGENT][NEUTRAL] The casados electronic senor Perez as socio poo.
[CUSTOMER][NEUTRAL] E L E.
[CUSTOMER][NEUTRAL] 0 on a romcom.
[AGENT][NEUTRAL] What is one of the same laser just kills your peo medio la feidos de Marso steno.
[CUSTOMER][NEUTRAL] OK
[CUSTOMER][NEUTRAL] Ecorreo see.
[AGENT][NEUTRAL] OK.
[AGENT][NEGATIVE] In it doesnt are perfect.
[AGENT][NEUTRAL] get the name you want and what it was like a mother is I mean to secure.
[AGENT][NEUTRAL] When the reb so this gas to get receive you know this this compa OK so.
[CUSTOMER][NEUTRAL] It
[AGENT][NEUTRAL] Hey this is Tintozoa.
[CUSTOMER][POSITIVE] Correct.
[AGENT][NEUTRAL] OK.
[AGENT][NEUTRAL] As a group.
[AGENT][NEUTRAL] So
[AGENT][NEUTRAL] OK.
[AGENT][NEUTRAL] Mooring yours.
[AGENT][NEUTRAL] Ornets and imaging is a lugardo prose.
[CUSTOMER][POSITIVE] Uh correct.
[AGENT][POSITIVE] Perfect. You see, who's to [PII].
[CUSTOMER][NEUTRAL] OK, I aho well let prose inento you think, OK, I said esperar or the thing ok [PII] or is so come and help proseiento.
[AGENT][NEUTRAL] Mhm.
[AGENT][NEUTRAL] See the loquelia el pago defie ala acil.
[CUSTOMER][NEUTRAL] OK.
[AGENT][NEUTRAL] Is it casa process ovo carry the bus el pao pao receive my document.
[CUSTOMER][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] OK, come on lago studio note el el claro er.
[AGENT][POSITIVE] Correct.
[AGENT][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] Care clamo erectivo parato o puean proseiento deer reboso correcto.
[AGENT][NEUTRAL] Yes he is.
[CUSTOMER][POSITIVE] Bueno andjo quetenga bonitatare muchisima gracia to attention.
[AGENT][NEUTRAL] Is [PII].
[CUSTOMER][NEUTRAL] No, mua gracias.
[AGENT][NEUTRAL] It's on to you guys.
[CUSTOMER][POSITIVE] Exactly, yeah. OK.