AccountId: 011433970860
ContactId: f368b3a0-7939-46f6-8eaf-f5260700a640
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 5449 ms
Total Talk Time (AGENT): 4500 ms
Total Talk Time (CUSTOMER): 0 ms
Interruptions: 0
Overall Sentiment: AGENT=0, CUSTOMER=0
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/06/04/f368b3a0-7939-46f6-8eaf-f5260700a640_20250604T18:55_UTC.wav
--------------------------------------------
[AGENT][NEUTRAL] Good afternoon. Thank you for calling APL. This is [PII]. How can I help you?