AccountId: 011433970860
ContactId: f31d4ae0-154e-4553-a0e0-851fb2c7cbe9
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 41279 ms
Total Talk Time (AGENT): 12330 ms
Total Talk Time (CUSTOMER): 22077 ms
Interruptions: 1
Overall Sentiment: AGENT=1.4, CUSTOMER=0
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/02/03/f31d4ae0-154e-4553-a0e0-851fb2c7cbe9_20250203T21:03_UTC.wav
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[AGENT][POSITIVE] Thank you.
[CUSTOMER][NEUTRAL] Do I'm
[CUSTOMER][NEUTRAL] Hello?
[AGENT][NEUTRAL] ACO this is [PII].
[CUSTOMER][NEUTRAL] Hello. We shouldn't be active.
[AGENT][POSITIVE] Thanks for calling ABL. This is. How may I assist you?
[CUSTOMER][NEUTRAL] Well, so we don't have, we don't have, uh, I think he got rid of that.
[CUSTOMER][NEUTRAL] So that we could do the verify I guess on the Hello, can you hear me?
[AGENT][NEUTRAL] Hello.
[AGENT][NEUTRAL] Hello caller.
[CUSTOMER][NEUTRAL] Hello?
[AGENT][NEUTRAL] Hello.
[CUSTOMER][NEUTRAL] Can you hear me?
[AGENT][NEUTRAL] I can hear you. Are you able to hear me because I.