AccountId: 011433970860
ContactId: f316747b-c8cc-42d2-8533-8a8edf6684c1
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 17780 ms
Total Talk Time (AGENT): 0 ms
Total Talk Time (CUSTOMER): 3050 ms
Interruptions: 0
Overall Sentiment: AGENT=0, CUSTOMER=0
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/05/22/f316747b-c8cc-42d2-8533-8a8edf6684c1_20250522T21:20_UTC.wav
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[CUSTOMER][NEUTRAL] No.
[CUSTOMER][NEUTRAL] Hello.
[CUSTOMER][NEUTRAL] Hello?