AccountId: 011433970860
ContactId: f3018869-a562-48c4-8a70-4caea2d4ab80
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 27340 ms
Total Talk Time (AGENT): 6588 ms
Total Talk Time (CUSTOMER): 13280 ms
Interruptions: 0
Overall Sentiment: AGENT=0, CUSTOMER=0
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/02/11/f3018869-a562-48c4-8a70-4caea2d4ab80_20250211T21:21_UTC.wav
--------------------------------------------
[AGENT][NEUTRAL] APL, this is [PII]. How may I help you?
[CUSTOMER][NEUTRAL] Hi, [PII]. My name is [PII]. I'm calling to verify eligibility for a patient coming in to see us.
[AGENT][NEUTRAL] OK, I can barely hear you.
[CUSTOMER][NEUTRAL] I can barely hear you. I'm calling to verify eligibility.
[AGENT][NEUTRAL] OK, I can't hear you. You're very.
[CUSTOMER][NEUTRAL] Can't hear you.
[CUSTOMER][NEUTRAL] Hello.
[CUSTOMER][NEUTRAL] Hello.
[CUSTOMER][NEUTRAL] Hello?