AccountId: 011433970860
ContactId: f2d0ce66-c067-4269-8f00-5fca6852fe18
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 103739 ms
Total Talk Time (AGENT): 47816 ms
Total Talk Time (CUSTOMER): 49289 ms
Interruptions: 0
Overall Sentiment: AGENT=0, CUSTOMER=0.4
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/03/10/f2d0ce66-c067-4269-8f00-5fca6852fe18_20250310T20:18_UTC.wav
--------------------------------------------
[AGENT][POSITIVE] I gracia.
[CUSTOMER][NEUTRAL] See when [PII].
[AGENT][NEUTRAL] Hey, come on.
[CUSTOMER][NEUTRAL] See, uh, tenocienteerra [PII].
[AGENT][NEUTRAL] OK, uh 5 he believe that there are numeral telephone and cascalajamase connector.
[CUSTOMER][NEUTRAL] Crocinco.
[AGENT][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] [PII].
[AGENT][NEUTRAL] OK guys, yeah, email yeah numerals.
[CUSTOMER][NEUTRAL] OK
[CUSTOMER][NEUTRAL] [PII].
[CUSTOMER][NEUTRAL] I know.
[AGENT][NEUTRAL] Hey nombre la scient.
[CUSTOMER][NEUTRAL] And [PII] you know.
[AGENT][NEUTRAL] OK, I see.
[CUSTOMER][NEUTRAL] UMR.
[AGENT][NEUTRAL] Here in [PII].
[CUSTOMER][NEUTRAL] OK [PII].
[AGENT][NEGATIVE] No, no.
[CUSTOMER][NEUTRAL] It
[AGENT][NEUTRAL] No, no, tenguapolisa activaparestaparesta personaparta in short, um, sapolisa [PII].
[CUSTOMER][POSITIVE] Oh, OK, OK, muchisima gracia.
[AGENT][NEUTRAL] And then I.
[CUSTOMER][NEUTRAL] No, no, no, seriato muchisima grai get I wannabe.
[AGENT][NEUTRAL] Right.
[AGENT][NEUTRAL] I.
[CUSTOMER][NEUTRAL] Hello.
[AGENT][NEUTRAL] OK.