AccountId: 011433970860
ContactId: f2b77045-5a59-4297-8cd7-acf3573bd1cc
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 78129 ms
Total Talk Time (AGENT): 29968 ms
Total Talk Time (CUSTOMER): 38179 ms
Interruptions: 1
Overall Sentiment: AGENT=0.9, CUSTOMER=-0.4
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/06/20/f2b77045-5a59-4297-8cd7-acf3573bd1cc_20250620T17:18_UTC.wav
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[AGENT][POSITIVE] Thank you for calling ATL. This is [PII]. How can I help you?
[CUSTOMER][NEUTRAL] Hi, uh, I think you said [PII] the phone kind of messed up a little bit.
[AGENT][NEUTRAL] Oh, sorry, excuse me.
[CUSTOMER][NEUTRAL] [PII]'s your first name?
[AGENT][NEUTRAL] [PII]
[CUSTOMER][NEUTRAL] [PII], sorry, um, uh, my name is [PII]. I'm calling from Acme Oyster House and I am wondering if you have an ETA on when the website's supposed to be fixed.
[AGENT][NEUTRAL] That's OK.
[AGENT][NEUTRAL] Um, it should be up and running now. Were you having trouble, uh, creating an account?
[CUSTOMER][NEUTRAL] Oh yeah.
[CUSTOMER][NEGATIVE] I've had multiple issues.
[AGENT][NEUTRAL] OK.
[AGENT][NEUTRAL] Yes, oh no, you're not alone.
[CUSTOMER][NEUTRAL] At this point I believe we've we've recreated right I believe we've recreated the account and when I log in it, it pulled up a dashboard it just says we're experiencing an issue retrieving your data.
[AGENT][NEUTRAL] Uh-huh.
[AGENT][NEUTRAL] Oh OK so you were able to create an account, but you're having trouble viewing anything.
[CUSTOMER][NEUTRAL] I
[CUSTOMER][NEUTRAL] As far as I can tell, yes.
[AGENT][NEUTRAL] OK interesting alright well first of all I know.
[CUSTOMER][NEUTRAL] Yeah, somebody walked me through creating the account.
[AGENT][POSITIVE] Got it. OK, well I do apologize for any of the confusion.
[CUSTOMER][NEUTRAL] Hello?
[CUSTOMER][NEUTRAL] Hello?
[CUSTOMER][NEUTRAL] Hello?