AccountId: 011433970860
ContactId: f25f403d-dfe8-48ac-b8b6-cbab5f2c58a6
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 18719 ms
Total Talk Time (AGENT): 4081 ms
Total Talk Time (CUSTOMER): 9228 ms
Interruptions: 0
Overall Sentiment: AGENT=5, CUSTOMER=0
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/04/01/f25f403d-dfe8-48ac-b8b6-cbab5f2c58a6_20250401T18:50_UTC.wav
--------------------------------------------
[AGENT][POSITIVE] Good afternoon. Thank you for calling APL. My name is [PII]. How may I help you?
[CUSTOMER][NEUTRAL] Yes, my name is uh [PII]. I was just calling to see if y'all get the paperwork back for my school district.
[CUSTOMER][NEUTRAL] About my short term loan. I'm sorry wrong number.