AccountId: 011433970860
ContactId: f2310f63-f59a-406d-88ea-f472751f68d5
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 6860 ms
Total Talk Time (AGENT): 3899 ms
Total Talk Time (CUSTOMER): 1502 ms
Interruptions: 0
Overall Sentiment: AGENT=0, CUSTOMER=2.5
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/06/23/f2310f63-f59a-406d-88ea-f472751f68d5_20250623T18:22_UTC.wav
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[AGENT][NEUTRAL] Thank you for calling APL. This is [PII]. How may I assist you?
[CUSTOMER][NEUTRAL] Hello?
[AGENT][NEUTRAL] Hello?
[CUSTOMER][POSITIVE] Oh my gosh.