AccountId: 011433970860
ContactId: f20242b3-1872-465f-871a-484f71c157d5
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 747840 ms
Total Talk Time (AGENT): 186939 ms
Total Talk Time (CUSTOMER): 163732 ms
Interruptions: 0
Overall Sentiment: AGENT=0.8, CUSTOMER=-0.8
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/02/10/f20242b3-1872-465f-871a-484f71c157d5_20250210T19:03_UTC.wav
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[AGENT][POSITIVE] We wanna start this gusto.
[CUSTOMER][NEUTRAL] See what I.
[AGENT][NEUTRAL] We're gonna start the Javier.
[CUSTOMER][NEUTRAL] Uh, he said I can perform and then uh gap.
[CUSTOMER][NEUTRAL] I get it all.
[CUSTOMER][NEGATIVE] I always get the hell up.
[CUSTOMER][NEUTRAL] other
[AGENT][NEUTRAL] OK, um, waste de questa solicitando soar.
[CUSTOMER][NEUTRAL] 43.
[AGENT][NEUTRAL] OK, the los de polio isopoo so.
[CUSTOMER][NEUTRAL] That the number 47.
[CUSTOMER][NEUTRAL] No policy do think.
[CUSTOMER][NEUTRAL] Ochocinco Cinco Ochocinco.
[CUSTOMER][NEUTRAL] OK.
[AGENT][NEUTRAL] Peronosino.
[AGENT][NEUTRAL] Ochocinco
[CUSTOMER][NEUTRAL] Be called doesn't
[AGENT][NEUTRAL] Doincuenta sincuente cinco chantecinco.
[CUSTOMER][NEUTRAL] Yeah we got so.
[CUSTOMER][NEUTRAL] No, docinco Jacinco Cinco Jacinco or doincuenta ocho Cinco Cinco Jacinco.
[AGENT][NEUTRAL] OK, dosincuentocho sincuente cinco e cinco.
[CUSTOMER][POSITIVE] Uh-huh, correct.
[AGENT][POSITIVE] Perfect.
[CUSTOMER][NEUTRAL] And you got Antonio still do.
[AGENT][NEUTRAL] So for direct telephone.
[CUSTOMER][NEUTRAL] OK, no.
[CUSTOMER][NEUTRAL] The man.
[AGENT][NEUTRAL] So there is a number of telephone number for.
[CUSTOMER][NEUTRAL] Minor telephones in cuatroves in cuento.
[AGENT][NEUTRAL] Its [PII] [PII].
[CUSTOMER][NEUTRAL] OK
[CUSTOMER][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] Uh, also what I say how is.
[CUSTOMER][NEUTRAL] Yes you said your car home to [PII] 331.
[AGENT][NEUTRAL] No demasita is re electronic electronico de lima.
[CUSTOMER][NEUTRAL] Silva Nevarogmail.com.
[AGENT][POSITIVE] Mucha graciasier boo uh superun to solicitando unitta.
[CUSTOMER][NEUTRAL] Hello.
[AGENT][NEGATIVE] Not correct.
[CUSTOMER][NEUTRAL] All right. Is the situation.
[CUSTOMER][NEUTRAL] But for a group of family.
[AGENT][NEUTRAL] OK, uh, lumerocute medio senor sil well doincoocho sin cinco gente cinco espolisa was the tiesta ta or solament up to wasteumo delgua fora.
[CUSTOMER][NEUTRAL] Hey man, uh, she so you mana and accompany you.
[AGENT][NEUTRAL] OK, and then.
[CUSTOMER][NEUTRAL] The future I know.
[AGENT][NEUTRAL] solicit stamens un labules and er um processaddo imbio depo deca solicita correcto that was for male una regeta virtual re electronico to make confirm system er silvan nival ah arovagino punto.
[AGENT][NEUTRAL] As you er sutraheta virtual mlacheta a MP sequence quesa.
[CUSTOMER][NEUTRAL] Yeah
[AGENT][NEUTRAL] A silo.
[CUSTOMER][NEUTRAL] OK
[CUSTOMER][NEUTRAL] Hey.
[AGENT][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] 44.
[AGENT][NEUTRAL] Secular permit me solominotito boya pro uh preparel correlate of economic or to portfoli generally so much.
[CUSTOMER][NEGATIVE] You are on hold.
[CUSTOMER][NEGATIVE] You are on hold.
[CUSTOMER][NEGATIVE] You are on hold.
[CUSTOMER][NEGATIVE] You are on hold.
[CUSTOMER][NEGATIVE] You are on hold.
[AGENT][NEUTRAL] So you see much prefer a jale MPO de la jeta virtues electronico silva anival ah arovagima puntocomlana proximo minutoste preparando la solicitu para larejeta attrave the.
[CUSTOMER][NEUTRAL] Uh-huh.
[AGENT][NEUTRAL] Uh, I.
[AGENT][NEUTRAL] Servitela geta uh ya solamentos medijoqueeso no I say [PII].
[AGENT][NEUTRAL] [PII].
[CUSTOMER][POSITIVE] Excellent that's it. That's all.
[AGENT][NEUTRAL] Is this correct?
[CUSTOMER][NEUTRAL] That
[CUSTOMER][POSITIVE] Yes, correct.
[AGENT][POSITIVE] Perfect, uh, la viola tato.
[CUSTOMER][NEUTRAL] Yeah, get out to the end or fight them.
[AGENT][POSITIVE] Perfect. Excellent virtual and elcasokine America andlela jeta physicos the documentcuo.
[CUSTOMER][NEUTRAL] You
[AGENT][NEUTRAL] He, when I use one as kit and queer contraspect tomento.
[AGENT][NEUTRAL] As I say silva.
[CUSTOMER][NEUTRAL] No, I wanna.
[AGENT][NEUTRAL] If.
[CUSTOMER][NEUTRAL] You want me to go.
[CUSTOMER][NEUTRAL] Bye.
[CUSTOMER][NEUTRAL] I don't mind.
[CUSTOMER][NEUTRAL] Oh, I'll go and get the.
[CUSTOMER][NEUTRAL] At the end blah blah blah.
[CUSTOMER][NEUTRAL] Yeah
[CUSTOMER][NEUTRAL] But
[CUSTOMER][NEUTRAL] Oh.
[CUSTOMER][NEUTRAL] the
[CUSTOMER][NEUTRAL] The.
[CUSTOMER][NEUTRAL] Yeah
[CUSTOMER][NEUTRAL] And
[CUSTOMER][NEUTRAL] But yeah.
[CUSTOMER][NEUTRAL] I think.
[CUSTOMER][NEUTRAL] But
[CUSTOMER][NEUTRAL] And
[CUSTOMER][NEUTRAL] So it does.
[CUSTOMER][NEUTRAL] Yeah.
[CUSTOMER][NEUTRAL] I.
[CUSTOMER][NEUTRAL] in
[CUSTOMER][NEUTRAL] Yeah
[CUSTOMER][NEUTRAL] You feel it's OK. OK. I, I think.
[CUSTOMER][NEUTRAL] On Mario.
[CUSTOMER][NEUTRAL] Oh.
[CUSTOMER][NEUTRAL] anything.