AccountId: 011433970860
ContactId: f1e57e96-1ffa-4c49-8f82-a129c5844596
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 78480 ms
Total Talk Time (AGENT): 14239 ms
Total Talk Time (CUSTOMER): 17422 ms
Interruptions: 0
Overall Sentiment: AGENT=0, CUSTOMER=0
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/04/14/f1e57e96-1ffa-4c49-8f82-a129c5844596_20250414T16:52_UTC.wav
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[AGENT][NEUTRAL] Thank you for calling APL. This is [PII]. How can I help you?
[CUSTOMER][NEUTRAL] Hi, um, so I was wondering,
[CUSTOMER][NEUTRAL] Because I'm trying to figure out how much.
[CUSTOMER][NEUTRAL] Covers what um, do you know by any chance how much is covered?
[CUSTOMER][NEUTRAL] By you guys for um an allergy specialist?
[AGENT][NEUTRAL] Oh, you said an allergy specialist?
[CUSTOMER][NEUTRAL] Yes.
[AGENT][NEUTRAL] I can definitely pull that up and see if that is going to be covered and how much that would be. Um, what was your name? I'm sorry.
[CUSTOMER][NEUTRAL] Yeah, sure.
[AGENT][NEUTRAL] Gosh
[CUSTOMER][NEUTRAL] Yep.
[CUSTOMER][NEUTRAL] You there?
[CUSTOMER][NEUTRAL] Yeah
[CUSTOMER][NEUTRAL] You there?