AccountId: 011433970860
ContactId: f1be6ee1-9188-4a4c-8703-65e7f00a0f7f
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 10069 ms
Total Talk Time (AGENT): 4129 ms
Total Talk Time (CUSTOMER): 0 ms
Interruptions: 0
Overall Sentiment: AGENT=0, CUSTOMER=0
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/03/07/f1be6ee1-9188-4a4c-8703-65e7f00a0f7f_20250307T15:39_UTC.wav
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[AGENT][NEUTRAL] For calling APL, my name is [PII]. How can I assist you today?
[AGENT][NEUTRAL] Hello?