AccountId: 011433970860
ContactId: f1b3f3f3-7700-4506-a768-c485cf8489d5
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 196779 ms
Total Talk Time (AGENT): 92245 ms
Total Talk Time (CUSTOMER): 90166 ms
Interruptions: 2
Overall Sentiment: AGENT=0, CUSTOMER=0
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/03/05/f1b3f3f3-7700-4506-a768-c485cf8489d5_20250305T20:43_UTC.wav
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[AGENT][NEUTRAL] grape.
[CUSTOMER][NEUTRAL] See when a car minicomita Martine pero seurta and no de miguel Martine me in.
[AGENT][NEUTRAL] OK, Comanapo and the Sierra Martinez.
[CUSTOMER][NEUTRAL] Mira quelopiendoqueiano an lao pao you don't per milking and queano o milking avamada.
[AGENT][NEUTRAL] Mm beneficios telephone um caso de lajamasela connect by necessity of the policy.
[CUSTOMER][NEUTRAL] See, seeta Jose Sitaro say uno siete siete.
[AGENT][NEUTRAL] Mhm.
[AGENT][NEUTRAL] OK.
[AGENT][NEUTRAL] Isa.
[CUSTOMER][NEUTRAL] And uh dontao.
[AGENT][NEUTRAL] See, do you know that there?
[CUSTOMER][NEUTRAL] You said pier ID?
[AGENT][NEUTRAL] Uh, no, was a numerola part is an inpatient outpatient certs.
[CUSTOMER][NEUTRAL] El
[CUSTOMER][NEUTRAL] 3 I mira errodo Quattrose cinco 33 uno Melie.
[AGENT][NEUTRAL] OK, in a car fana sim ion.
[CUSTOMER][NEUTRAL] N cuatro cuatro la de sientodos sciento Benida Miami Florida rete unocincote.
[AGENT][NEUTRAL] OK, that's
[CUSTOMER][NEUTRAL] It's a mio la de miel.
[AGENT][NEUTRAL] No, that was the estabian, um, it is a queneesittasioscaron que cambio, uh, the hemeva.
[CUSTOMER][NEUTRAL] Mm.
[CUSTOMER][NEUTRAL] How you gonna ask to put to you.
[AGENT][NEUTRAL] You know
[AGENT][NEUTRAL] Baer but outpatient.
[CUSTOMER][NEUTRAL] See, see.
[AGENT][NEUTRAL] See and beneficioneo momento on the milquiniento.
[CUSTOMER][NEUTRAL] Yeah paso and trem me and ever that.
[AGENT][NEUTRAL] No lao pao errando milquiniento lao antipasado errantre milquiniento.
[CUSTOMER][NEUTRAL] It was.
[CUSTOMER][NEUTRAL] Yeah, yeah, see pago man manera delo Benefiio or no sine poso pagama.
[AGENT][NEUTRAL] El Diaconuna possi nomos.
[CUSTOMER][NEUTRAL] Uh, yeah, that'll be OK.
[AGENT][NEUTRAL] 27 mhm mhm.
[CUSTOMER][NEUTRAL] [PII], OK, you gonna send me an email.
[AGENT][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] No, yes, mimo papa ta da ello mimos.
[AGENT][NEUTRAL] No, no el beneficio of pitaliacionistan of pitasiochorahoma for um observation osilan internal and la cantidano soos de es mil noveciento.
[CUSTOMER][NEUTRAL] Uh, yeah, it's probably OK.
[AGENT][NEUTRAL] Then I went.
[CUSTOMER][NEUTRAL] No, yeah, [PII] gracia.
[AGENT][NEUTRAL] Green gracia for dinner in the stomach.
[CUSTOMER][NEUTRAL] I.
[CUSTOMER][NEUTRAL] Bye.