AccountId: 011433970860
ContactId: f1943c9a-f929-47c2-b362-f3d9045ae053
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 31110 ms
Total Talk Time (AGENT): 0 ms
Total Talk Time (CUSTOMER): 2509 ms
Interruptions: 0
Overall Sentiment: AGENT=0, CUSTOMER=0
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/06/12/f1943c9a-f929-47c2-b362-f3d9045ae053_20250612T14:00_UTC.wav
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[CUSTOMER][NEUTRAL] Hello.
[CUSTOMER][NEUTRAL] Hello?
[CUSTOMER][NEUTRAL] So isn't that something?