AccountId: 011433970860
ContactId: f191640e-1534-4fd6-b9a3-b1ae86b0b0dd
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 12260 ms
Total Talk Time (AGENT): 0 ms
Total Talk Time (CUSTOMER): 2670 ms
Interruptions: 0
Overall Sentiment: AGENT=0, CUSTOMER=0
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/03/17/f191640e-1534-4fd6-b9a3-b1ae86b0b0dd_20250317T16:06_UTC.wav
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[CUSTOMER][NEUTRAL] Hello hello?
[CUSTOMER][NEUTRAL] Hello.