AccountId: 011433970860
ContactId: f18f8782-f8fe-48f8-b0f1-77a728a8f566
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 24479 ms
Total Talk Time (AGENT): 7372 ms
Total Talk Time (CUSTOMER): 13179 ms
Interruptions: 0
Overall Sentiment: AGENT=1.7, CUSTOMER=1.7
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/04/23/f18f8782-f8fe-48f8-b0f1-77a728a8f566_20250423T13:40_UTC.wav
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[AGENT][NEUTRAL] Thank you for calling APL. This is [PII]. How can I help you?
[CUSTOMER][NEUTRAL] Hey [PII], my name's [PII]. I'm calling from a doctor's office. I'm trying to see if I need to get a prior off for an outpatient procedure.
[AGENT][NEUTRAL] Um, we don't require prior op for any procedures.
[CUSTOMER][POSITIVE] No priorize for any procedures. Well, that was easy enough. All right, I appreciate it. Thank you so much.
[AGENT][POSITIVE] Thank you for calling APL. Have a good day.
[CUSTOMER][NEUTRAL] You too bye bye.