AccountId: 011433970860
ContactId: f184df50-dcce-4862-a667-e83afbbeaf19
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 135979 ms
Total Talk Time (AGENT): 44010 ms
Total Talk Time (CUSTOMER): 63705 ms
Interruptions: 0
Overall Sentiment: AGENT=-0.4, CUSTOMER=0
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/02/05/f184df50-dcce-4862-a667-e83afbbeaf19_20250205T17:01_UTC.wav
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[AGENT][NEUTRAL] You just bring in American public life [PII].
[CUSTOMER][NEUTRAL] The one I thought I yo.
[AGENT][NEUTRAL] Oh
[CUSTOMER][NEUTRAL] I correota contadiga you always said adioto.
[AGENT][NEUTRAL] OK, you you call us a number of the police.
[CUSTOMER][NEUTRAL] No matter what it says in one.
[CUSTOMER][NEUTRAL] But.
[AGENT][NEUTRAL] It's a nobrena immiento.
[CUSTOMER][NEUTRAL] [PII].
[CUSTOMER][NEUTRAL] I say no to say.
[AGENT][NEUTRAL] I may repeat the number of [PII].
[CUSTOMER][NEUTRAL] And I stay.
[CUSTOMER][NEUTRAL] Single one?
[CUSTOMER][NEUTRAL] The no or church.
[AGENT][NEUTRAL] I
[AGENT][NEUTRAL] It's a teleport.
[CUSTOMER][NEUTRAL] Sierra.
[CUSTOMER][NEUTRAL] right
[CUSTOMER][POSITIVE] Precinco.
[AGENT][NEGATIVE] That yes you have the negative for poly size.
[CUSTOMER][NEGATIVE] See and no go.
[AGENT][NEUTRAL] So it says um for partella impress the travaja seguro gap esse guroseario.
[CUSTOMER][NEUTRAL] Alright, take her up.
[AGENT][NEUTRAL] Mhm. See, so about the valelopitalo and medio que ojetala segu primarioamose aria.
[CUSTOMER][NEUTRAL] Mm yeah, I saw all over and this about a boil uh huh.
[AGENT][NEUTRAL] And she said, what I
[AGENT][NEUTRAL] Um, see
[CUSTOMER][NEUTRAL] The er er I may go uh I don't.
[AGENT][NEUTRAL] Seequilazoarjeta.
[CUSTOMER][NEUTRAL] Oh yeah, I uh Muhaa.
[AGENT][NEUTRAL] Ciagrama American publicly bye.
[CUSTOMER][NEUTRAL] To
[CUSTOMER][NEUTRAL] What how much is that one?