AccountId: 011433970860
ContactId: f164c679-842f-49eb-a440-d23ebe407709
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 153880 ms
Total Talk Time (AGENT): 77149 ms
Total Talk Time (CUSTOMER): 64073 ms
Interruptions: 0
Overall Sentiment: AGENT=0.7, CUSTOMER=-0.3
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/01/06/f164c679-842f-49eb-a440-d23ebe407709_20250106T13:56_UTC.wav
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[AGENT][NEUTRAL] We one of the.
[CUSTOMER][NEUTRAL] Hello?
[CUSTOMER][NEUTRAL] A bueno diaotocomestas mino bres esperanza yamando de baptist outpatient services yesabayamando para verificar unos beneficios the er paciente moto.
[AGENT][NEUTRAL] Mhm.
[AGENT][NEUTRAL] See.
[CUSTOMER][NEUTRAL] You call us to premer so pardon.
[AGENT][NEUTRAL] Is all.
[CUSTOMER][NEUTRAL] Oh, OK. Ilaias de Esperanza de.
[AGENT][NEUTRAL] What you guys is Esperanza.
[AGENT][NEUTRAL] Esperanza for uh bring the numeral telephone laymanca so is is connected.
[CUSTOMER][NEUTRAL] Siocho says Cincores says crocinco.
[AGENT][NEUTRAL] So to see a linear direct experience.
[CUSTOMER][NEUTRAL] Extension unose [PII].
[AGENT][NEUTRAL] So it's [PII] perfect much numeral depolia per.
[CUSTOMER][NEUTRAL] is errodos [PII].
[AGENT][NEUTRAL] Mhm.
[AGENT][POSITIVE] Perfect. I'm gonna check it out.
[CUSTOMER][NEGATIVE] No I'll stay.
[AGENT][NEUTRAL] But you prefer verific card number.
[CUSTOMER][NEUTRAL] [PII] sin.
[AGENT][NEUTRAL] Which is.
[CUSTOMER][NEUTRAL] Sta checking on the loss beneficial the outpatients.
[AGENT][NEUTRAL] Yeah.
[AGENT][POSITIVE] Mhm. Perfect.
[AGENT][NEUTRAL] And in the words in the cover and so a disclaimer la.
[CUSTOMER][NEUTRAL] OK.
[AGENT][NEUTRAL] Um, before.
[CUSTOMER][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] See
[AGENT][NEUTRAL] But the service just outpatient.
[AGENT][NEUTRAL] The services of patient and policere maxima milla.
[AGENT][NEUTRAL] [PII].
[CUSTOMER][NEUTRAL] It [PII] deercoma de lano.
[AGENT][NEUTRAL] Yes yes, correct. It it we are not disowning unless as beneficiaries.
[CUSTOMER][NEUTRAL] You get one, OK, on number of references enoroto.
[AGENT][NEUTRAL] Well imminence.
[CUSTOMER][MIXED] OK, more cheesy [PII] [PII] quise as the loo.
[AGENT][POSITIVE] It's very good thing send it to you.
[CUSTOMER][NEUTRAL] Bye bye.
[CUSTOMER][NEUTRAL] Bye bye.