AccountId: 011433970860
ContactId: f14a3100-9407-4ffe-94e8-63727ecbe11a
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 1700 ms
Total Talk Time (AGENT): 530 ms
Total Talk Time (CUSTOMER): 0 ms
Interruptions: 0
Overall Sentiment: AGENT=5, CUSTOMER=0
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/03/20/f14a3100-9407-4ffe-94e8-63727ecbe11a_20250320T16:06_UTC.wav
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[AGENT][POSITIVE] Thank