AccountId: 011433970860
ContactId: f135d629-8f44-4a22-b4f4-49f9040a296f
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 195750 ms
Total Talk Time (AGENT): 74887 ms
Total Talk Time (CUSTOMER): 86968 ms
Interruptions: 2
Overall Sentiment: AGENT=-0.5, CUSTOMER=0
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/04/24/f135d629-8f44-4a22-b4f4-49f9040a296f_20250424T15:15_UTC.wav
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[AGENT][NEGATIVE] just being mad American Public Life. The number is [PII].
[CUSTOMER][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] [PII] porque er you can go so era.
[AGENT][NEUTRAL] OK, you that policy number of the policy.
[CUSTOMER][NEUTRAL] Let's see see una una una consultant tienda for me with car el ella persona loetrava con American public life.
[AGENT][NEUTRAL] Uh, no nose polio.
[CUSTOMER][NEUTRAL] And
[CUSTOMER][NEUTRAL] Lala uh individual meddling.
[AGENT][NEUTRAL] Um,
[AGENT][NEUTRAL] Call, call us the number of the police.
[CUSTOMER][NEUTRAL] Maybe
[CUSTOMER][NEUTRAL] Uh uh.
[AGENT][NEUTRAL] It's a nombrena sciento.
[CUSTOMER][NEUTRAL] Because of me.
[AGENT][NEUTRAL] And say you.
[CUSTOMER][NEUTRAL] See, we're talking.
[AGENT][NEUTRAL] OK, [PII].
[CUSTOMER][NEUTRAL] Moment.
[AGENT][NEUTRAL] See
[CUSTOMER][NEUTRAL] Can you repeat that?
[CUSTOMER][NEUTRAL] Hello?
[AGENT][NEUTRAL] See hello [PII].
[CUSTOMER][NEUTRAL] [PII].
[AGENT][NEUTRAL] OK, Pareseque la mejores male numer de polia porquetanpo is a no [PII].
[CUSTOMER][NEUTRAL] See.
[AGENT][NEUTRAL] OK, yeah [PII].
[CUSTOMER][NEUTRAL] [PII].
[AGENT][NEUTRAL] OK, I guess start issufechanacimiento.
[CUSTOMER][NEUTRAL] O king means yet.
[AGENT][NEUTRAL] Mm caro directionic or electronic.
[CUSTOMER][NEUTRAL] Uh yeah. Is it like you just owns a subway central in.
[AGENT][NEUTRAL] C.
[CUSTOMER][NEUTRAL] [PII].
[AGENT][NEUTRAL] Yeah, for electronic per hour.
[CUSTOMER][NEUTRAL] [PII] Alberto.
[CUSTOMER][NEUTRAL] Trend.
[AGENT][NEUTRAL] Gracias. So esta polia is said to via quever un medico quesa contratado consoseguro primario seguroseario so notemoso network the mediostienequiraonoque is a contratado conseguro primario.
[CUSTOMER][NEUTRAL] Uh
[CUSTOMER][NEUTRAL] Mhm
[CUSTOMER][NEUTRAL] OK
[CUSTOMER][NEUTRAL] OK.
[AGENT][NEUTRAL] See porquesseguroseguroseario mhm Algoma.
[CUSTOMER][NEUTRAL] OK, I'm.
[CUSTOMER][NEUTRAL] Oh yeah, tier el the United Healthcare.
[AGENT][NEGATIVE] Sivaquiia mala un United Healthcare porque siegabogens medio aqueosjetala unit Healthcare lasscommoseania.
[CUSTOMER][NEUTRAL] Oh yeah, OK, Musharamali.
[AGENT][NEUTRAL] Yeah when Niagram at American Public Life. bye.