AccountId: 011433970860
ContactId: f0f67f43-6dea-4ad1-b833-cdc0303d6685
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 326869 ms
Total Talk Time (AGENT): 127131 ms
Total Talk Time (CUSTOMER): 112253 ms
Interruptions: 4
Overall Sentiment: AGENT=0.4, CUSTOMER=0.4
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/06/17/f0f67f43-6dea-4ad1-b833-cdc0303d6685_20250617T16:06_UTC.wav
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[AGENT][NEUTRAL] Gracias so American Public life. My number is [PII].
[CUSTOMER][NEUTRAL] I know.
[AGENT][NEUTRAL] OK, no [PII].
[CUSTOMER][NEUTRAL] Yes
[CUSTOMER][NEUTRAL] She's I think
[AGENT][NEUTRAL] OK, call us the number of control.
[CUSTOMER][NEUTRAL] That.
[AGENT][NEUTRAL] No, no matter the police, sir.
[CUSTOMER][NEUTRAL] Hm.
[CUSTOMER][NEUTRAL] It.
[CUSTOMER][NEUTRAL] My size.
[CUSTOMER][POSITIVE] Well like a a beneficial set.
[AGENT][NEUTRAL] Buttermicom MLA CSA mhm.
[CUSTOMER][POSITIVE] Yeah, perfect. So those, those, those.
[CUSTOMER][NEUTRAL] 0000 M L Z
[CUSTOMER][NEUTRAL] OK
[AGENT][NEUTRAL] Yes.
[CUSTOMER][NEUTRAL] Juno.
[CUSTOMER][NEUTRAL] Oh
[AGENT][NEUTRAL] Ericao direction or electronico.
[CUSTOMER][NEUTRAL] Micron.
[CUSTOMER][NEUTRAL] [PII].
[AGENT][NEUTRAL] Yes, I still get that name director.
[CUSTOMER][NEUTRAL] Hm
[CUSTOMER][NEUTRAL] Like seeing so we see do you have any.
[CUSTOMER][NEUTRAL] Apardamentocio says [PII] retread.
[AGENT][POSITIVE] Graciasta um smora de tami primiuna and nostro website olepo aruna as electronico.
[CUSTOMER][POSITIVE] Correct.
[CUSTOMER][NEGATIVE] Is corrido nola logato.
[AGENT][NEUTRAL] Um,
[AGENT][NEUTRAL] Esperona consultatiervio.
[CUSTOMER][POSITIVE] But she preferente.
[AGENT][NEUTRAL] Porcaquino mainemos uh-huh.
[AGENT][NEUTRAL] Um, akitamoso unnavisita nosesisa del dia se mayo.
[CUSTOMER][NEUTRAL] The
[CUSTOMER][NEUTRAL] 40.
[CUSTOMER][NEGATIVE] cheaper services like.
[AGENT][NEUTRAL] Um, so
[AGENT][NEUTRAL] men.
[AGENT][NEUTRAL] I
[AGENT][NEUTRAL] Yeah
[CUSTOMER][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] OK
[AGENT][NEUTRAL] Its electro um electronica versaego.
[CUSTOMER][NEUTRAL] A Loreen Loo.
[CUSTOMER][NEUTRAL] No.
[AGENT][NEUTRAL] Diana.
[CUSTOMER][NEUTRAL] Chee.
[CUSTOMER][NEUTRAL] Yeah
[AGENT][POSITIVE] OK, so the best is a cor electronico mientrasten build.
[AGENT][NEUTRAL] No, let me what the noise is the, is the we on that?
[AGENT][NEUTRAL] Unaita is the dermatolog.
[CUSTOMER][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] Uh.
[AGENT][NEUTRAL] Um, so la poliasua, uh-huh, so la polia suya le cure, um, prosemientos and officeicin and mediopo guarants and neosquerere clamosa consulta la polia noloubre perospar prosemiento questaica medical scuentosincuenta resorel unicoreclamo quetenemoel del dia says uh de matolo oso uh.
[CUSTOMER][NEUTRAL] I
[CUSTOMER][NEUTRAL] Yeah.
[CUSTOMER][NEUTRAL] Oh
[AGENT][NEUTRAL] Um, a hospital Kendo Hospital El Diabinticuatro de de Marso, uh, nondeergencia uh-huh, so la polia le cussino sincuenta um yes soloquesepavo paraisa visita vienna Iergena.
[CUSTOMER][NEUTRAL] Uh-huh.
[CUSTOMER][POSITIVE] Correct.
[CUSTOMER][NEUTRAL] 2
[CUSTOMER][NEUTRAL] Oh
[CUSTOMER][NEUTRAL] OK, OK, and to me the best uh la in the I'm being.
[AGENT][NEUTRAL] See, um, que uh electronico navesma porque de ricado.
[AGENT][NEUTRAL] Nova got their care team. Mhm.
[CUSTOMER][NEUTRAL] Yeah, yeah.
[CUSTOMER][NEUTRAL] Yeah.
[AGENT][NEUTRAL] OK, then available ma'am?
[CUSTOMER][NEUTRAL] But.
[CUSTOMER][NEUTRAL] No, no, so my interest.
[AGENT][NEUTRAL] OK, that one yeah I'm at American Public Life bye.
[CUSTOMER][NEUTRAL] Yeah.