AccountId: 011433970860
ContactId: f0c24f7d-406e-4b98-ab04-a61c20e7143d
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 2339 ms
Total Talk Time (AGENT): 710 ms
Total Talk Time (CUSTOMER): 0 ms
Interruptions: 0
Overall Sentiment: AGENT=0, CUSTOMER=0
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/03/04/f0c24f7d-406e-4b98-ab04-a61c20e7143d_20250304T18:50_UTC.wav
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[AGENT][NEUTRAL] The