AccountId: 011433970860
ContactId: f0c1c4a5-1921-4f02-8a35-d16323b95b48
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 18000 ms
Total Talk Time (AGENT): 7990 ms
Total Talk Time (CUSTOMER): 0 ms
Interruptions: 0
Overall Sentiment: AGENT=0, CUSTOMER=0
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/01/09/f0c1c4a5-1921-4f02-8a35-d16323b95b48_20250109T19:28_UTC.wav
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[AGENT][NEUTRAL] Thank you for calling APL. This is [PII]. How can I help you?
[AGENT][NEUTRAL] Thank you for calling APL. This is [PII]. How can I help you?