AccountId: 011433970860
ContactId: f098c886-4f1f-4996-ab64-f77f2bfe8672
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 53950 ms
Total Talk Time (AGENT): 0 ms
Total Talk Time (CUSTOMER): 45793 ms
Interruptions: 0
Overall Sentiment: AGENT=0, CUSTOMER=0.6
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/03/01/f098c886-4f1f-4996-ab64-f77f2bfe8672_20250301T14:46_UTC.wav
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[CUSTOMER][POSITIVE] Hello. I'm gonna, I'm gonna mute it here.
[CUSTOMER][NEUTRAL] OK, so I'm in dental and if I wanted to transfer it. Oh yeah, I got you now, yeah, yeah, if I wanna transfer cancer now you're in nonproductive, so it just would go to. I'm gonna if you answer it, we'll just create like a triple loop.
[CUSTOMER][NEUTRAL] Do you want me to go on um available?
[CUSTOMER][NEUTRAL] Um, if you want to, I mean, it may, like I said, it may create like a loop with the audio.
[CUSTOMER][NEUTRAL] Um, OK, I can, yeah, so I can send it to the queue or if you want to answer it just however you wanna see the, the, the quick connect works to get it to care whether it's the queue or whether it's the agent.
[CUSTOMER][NEUTRAL] Yeah, well I'll just, I'll just be available on.
[CUSTOMER][NEUTRAL] OK, alright, so I'll just double click.
[CUSTOMER][NEUTRAL] Transferring.