AccountId: 011433970860
ContactId: f068af9f-f91d-46cb-8a46-cc055073c358
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 8119 ms
Total Talk Time (AGENT): 3729 ms
Total Talk Time (CUSTOMER): 0 ms
Interruptions: 0
Overall Sentiment: AGENT=0, CUSTOMER=0
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/04/24/f068af9f-f91d-46cb-8a46-cc055073c358_20250424T17:26_UTC.wav
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[AGENT][NEUTRAL] Good afternoon. Thank you for calling AP. This is [PII]. How can I help you?