AccountId: 011433970860
ContactId: f04b41a7-08fc-4c56-9da5-f2c610c0de0e
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 264149 ms
Total Talk Time (AGENT): 84423 ms
Total Talk Time (CUSTOMER): 120390 ms
Interruptions: 1
Overall Sentiment: AGENT=0.4, CUSTOMER=-0.2
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/04/09/f04b41a7-08fc-4c56-9da5-f2c610c0de0e_20250409T16:41_UTC.wav
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[AGENT][POSITIVE] [PII] graciasima apelemiamoli and kepodar.
[CUSTOMER][NEUTRAL] Uh, when I started [PII].
[AGENT][NEUTRAL] BNB is that.
[CUSTOMER][NEUTRAL] My er nootros er and pesamoso travajalorita con appelle um is you think OK actuallyliarlos status and la paina the Baptist hospitals.
[AGENT][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] Autism nombre apart apeli.
[AGENT][NEUTRAL] Apele significant American Public Life.
[CUSTOMER][NEUTRAL] Mhm. CCOviero and baptist.
[CUSTOMER][NEUTRAL] Uh, no aparel el insurance this is a American elegche porque pus ella phototola target er poomo American.
[AGENT][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] Heritage or American medical pero no nomegape in in American public life.
[AGENT][NEUTRAL] Hm.
[AGENT][NEUTRAL] Yeah, Bladder Baptist.
[CUSTOMER][NEUTRAL] See buenolapa a web porque uniting quevilata they loses insurance las novas that.
[AGENT][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] Here in the apple.
[AGENT][NEUTRAL] No, it's almost uh almost up LA, um.
[AGENT][NEUTRAL] Noor
[AGENT][NEUTRAL] But is it better.
[AGENT][NEUTRAL] Stopando alvesnesita of Laconostaponiendo uh la polia supplemental.
[CUSTOMER][NEUTRAL] See pogolos those numerals pogo l LL certificate number EL group number Keonique.
[AGENT][NEUTRAL] Hm.
[AGENT][NEUTRAL] It'll
[AGENT][NEUTRAL] Glousiel uh lasseurs principal linearacion de la sur principal taponiendo estepoliacommon [PII].
[CUSTOMER][NEUTRAL] See
[CUSTOMER][NEUTRAL] Yes, mhm.
[AGENT][NEUTRAL] Hm.
[AGENT][NEUTRAL] No say or.
[CUSTOMER][NEGATIVE] She been complic can no redo.
[AGENT][NEUTRAL] [PII] said.
[CUSTOMER][NEUTRAL] He is one
[AGENT][NEUTRAL] Um
[AGENT][NEUTRAL] The Baptist.
[CUSTOMER][NEUTRAL] So no, no, no but [PII] my my superrado.
[AGENT][NEUTRAL] Uh, I, I, I own the commercial, the commercial, um.
[AGENT][NEUTRAL] Or other
[AGENT][NEUTRAL] What else go ahead other.
[CUSTOMER][NEGATIVE] No, no, this order no order pogo includes sequere nombre manually. No, no, no, no, I ain paratoma una photo de la tamala photo Setarola photo the ques descriloque photo I use describing commo American er reg.
[AGENT][NEUTRAL] Yeah
[AGENT][NEUTRAL] Hm.
[AGENT][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] Mura
[AGENT][NEUTRAL] The game.
[CUSTOMER][NEUTRAL] Did you see American Heritage Eo Eultra Insurance.
[AGENT][POSITIVE] Exactly.
[AGENT][NEUTRAL] Noseurke.
[CUSTOMER][NEUTRAL] When yeah yeah.
[AGENT][NEUTRAL] Tinniquesinnique eralgo de la sista de Aios.
[AGENT][NEUTRAL] Porque nose.
[CUSTOMER][NEUTRAL] My idea but it.
[AGENT][NEUTRAL] Oh see I'm not sure.
[CUSTOMER][POSITIVE] No, no problem, which is gracias.
[AGENT][NEUTRAL] Its plus Ialga masing are.
[CUSTOMER][NEUTRAL] No, it's a photograph.
[AGENT][POSITIVE] Gracias Parima Abelequepas win.
[CUSTOMER][NEUTRAL] me one minute.