AccountId: 011433970860
ContactId: f039920e-bfa9-4d01-8750-88127d7d2463
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 56639 ms
Total Talk Time (AGENT): 9649 ms
Total Talk Time (CUSTOMER): 4641 ms
Interruptions: 0
Overall Sentiment: AGENT=0, CUSTOMER=0
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/02/01/f039920e-bfa9-4d01-8750-88127d7d2463_20250201T14:34_UTC.wav
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[AGENT][NEUTRAL] OK
[CUSTOMER][NEUTRAL] OK this is.
[CUSTOMER][NEUTRAL] Can you, can you transfer me to before.
[AGENT][NEUTRAL] Be transfer
[AGENT][NEUTRAL] I just put my phone.
[AGENT][NEUTRAL] Um.
[AGENT][NEUTRAL] OK, I'm.