AccountId: 011433970860
ContactId: f0387586-71d8-42ad-8511-7c239e67f7e2
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 18200 ms
Total Talk Time (AGENT): 4059 ms
Total Talk Time (CUSTOMER): 9629 ms
Interruptions: 0
Overall Sentiment: AGENT=0, CUSTOMER=0
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/06/10/f0387586-71d8-42ad-8511-7c239e67f7e2_20250610T17:21_UTC.wav
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[AGENT][NEUTRAL] Thank you for calling ATL. This is [PII]. How can I help you?
[CUSTOMER][NEUTRAL] How you doing? I'm trying to get some information. I'm trying to get a list of things that uh.
[CUSTOMER][NEUTRAL] But I'm going on to the site. I'm getting on.