AccountId: 011433970860
ContactId: f01ba2b3-ff97-4e22-8cf2-e0adc4ac0975
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 42759 ms
Total Talk Time (AGENT): 27069 ms
Total Talk Time (CUSTOMER): 0 ms
Interruptions: 0
Overall Sentiment: AGENT=0.8, CUSTOMER=0
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/05/23/f01ba2b3-ff97-4e22-8cf2-e0adc4ac0975_20250523T19:01_UTC.wav
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[AGENT][NEUTRAL] Good Afternoon, thank you for calling APL. This is [PII] in the customer service department. How may I help you?
[AGENT][NEUTRAL] Good afternoon. Thank you for calling APL. This is [PII] in the customer service department. How may I help you?
[AGENT][NEUTRAL] Hello?
[AGENT][NEUTRAL] I'm sorry, but I can't hear you. If possible, please contact us back at [PII].
[AGENT][NEUTRAL] I do apologize. I don't hear anything coming through the phone line.
[AGENT][POSITIVE] Thank you and have a good day.