AccountId: 011433970860
ContactId: efe44b22-fc4a-420f-9883-8b6d9c3082a2
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 56919 ms
Total Talk Time (AGENT): 23389 ms
Total Talk Time (CUSTOMER): 41833 ms
Interruptions: 3
Overall Sentiment: AGENT=1, CUSTOMER=0.7
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/03/05/efe44b22-fc4a-420f-9883-8b6d9c3082a2_20250305T17:08_UTC.wav
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[AGENT][POSITIVE] Good morning. Thank you for calling APL. This is [PII]. How may I assist you?
[CUSTOMER][NEUTRAL] Hi [PII], this is [PII] again. I was ready to put this, put this thing together and I'm, I'm sending it out on a um uh postal, uh, priority mail uh envelope.
[AGENT][NEUTRAL] Hey.
[AGENT][NEUTRAL] Mhm.
[AGENT][NEUTRAL] Mhm.
[AGENT][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] And on the priority mail, as, as far as to, OK, I got the PO box in [PII], but do I go ahead and put a name on the label or care of somebody or just put APL?
[AGENT][NEUTRAL] Mhm.
[AGENT][NEUTRAL] You can put APL.
[CUSTOMER][POSITIVE] APL? OK. All right. Uh, that, that makes it easy. OK, that should do it. No more questions. You have a good day.
[AGENT][NEUTRAL] Yes, mhm.
[AGENT][NEUTRAL] OK.
[AGENT][POSITIVE] It's OK. You can always call back, Mr. [PII]. You too. Have a good day. Bye-bye. You're welcome. Bye-bye.
[CUSTOMER][NEUTRAL] Mm.
[CUSTOMER][NEUTRAL] OK. Thank you, so. OK, bye.
[CUSTOMER][NEUTRAL] Oh
[CUSTOMER][NEUTRAL] Yeah