AccountId: 011433970860
ContactId: efd81efe-a7ee-4cf0-a1c6-9648c47ef37d
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 2640 ms
Total Talk Time (AGENT): 2640 ms
Total Talk Time (CUSTOMER): 0 ms
Interruptions: 0
Overall Sentiment: AGENT=0, CUSTOMER=0
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/02/19/efd81efe-a7ee-4cf0-a1c6-9648c47ef37d_20250219T20:45_UTC.wav
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[AGENT][NEUTRAL] Afternoon thank you for calling APL this is.