AccountId: 011433970860
ContactId: efbd0486-6a05-439f-8185-6e8cb256d6ed
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 533979 ms
Total Talk Time (AGENT): 61543 ms
Total Talk Time (CUSTOMER): 393606 ms
Interruptions: 1
Overall Sentiment: AGENT=0, CUSTOMER=-0.5
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/06/02/efbd0486-6a05-439f-8185-6e8cb256d6ed_20250602T16:13_UTC.wav
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[AGENT][NEUTRAL] Mania Graciapelela.
[CUSTOMER][NEUTRAL] Moser part not in the grava monitors on on on policyholder de la cortura que con beneficials.
[AGENT][NEUTRAL] OK, see senior Josephlephone connector.
[CUSTOMER][NEUTRAL] Mm, well, no, no mosomos on a linea specific in telephonico deer la persona quintamini interact on the conno sotros serial perciteocho says.
[CUSTOMER][NEUTRAL] Dressing Jose's.
[AGENT][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] Noveincoosero.
[AGENT][NEUTRAL] OK, came for assima in uh the representantoa representante and uh.
[CUSTOMER][NEUTRAL] Me no Joseph.
[CUSTOMER][NEGATIVE] no fun.
[AGENT][NEUTRAL] Thea.
[CUSTOMER][NEUTRAL] OK.
[AGENT][NEUTRAL] In the coffee.
[CUSTOMER][NEUTRAL] Claim the confirm sir dos recite.
[CUSTOMER][NEUTRAL] Cincoresiete.
[CUSTOMER][NEUTRAL] Quattro web address.
[AGENT][POSITIVE] OK, gracias then pour.
[CUSTOMER][NEUTRAL] When is the sunes polases me communico contigo cine barquesariavien paratido unida uh las posa the the member the policyholder para verificeso statos.
[AGENT][NEUTRAL] OK.
[AGENT][NEUTRAL] OK. Um, Clara.
[CUSTOMER][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] OK, senora liens and contra cucha.
[CUSTOMER][NEUTRAL] OK, the moment er er la tuaria or is the plan del American public life del senor Hector nosportirmando el numeral identification plan.
[CUSTOMER][NEUTRAL] Mono and no apparition that heta or numer of the group of queso 0 00.
[CUSTOMER][NEUTRAL] I I numeral numeral prerelo and the laurodo el zero if I don't loose print I say see I say [PII].
[AGENT][NEUTRAL] You call me her number.
[CUSTOMER][NEUTRAL] [PII].
[AGENT][NEUTRAL] She la linea and persona.
[CUSTOMER][NEUTRAL] Like posa Liana.
[AGENT][NEUTRAL] OK.
[AGENT][NEUTRAL] OK, [PII] so no not tenemoses a personista and estapolisa parasopo informacionesitaria mojo, you know, tenemojosapolisa tenriamo quesoa persona que la um elsa.
[CUSTOMER][NEUTRAL] Um
[CUSTOMER][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] Direct I in the in your director.
[AGENT][NEUTRAL] That's yes.
[CUSTOMER][NEGATIVE] OK, uh, but you got me and say you need to consolate money howra that handle no boy [PII] put the name for no money hand the pole don't do that.
[CUSTOMER][NEGATIVE] And don't like gay.
[CUSTOMER][NEUTRAL] requiroli are la coin the benefit of this poso solamentelapo confirm conla line la cosmos the communicar is I mean in your quince communiques are that in contarios.
[CUSTOMER][NEUTRAL] Is stor is pole no porqueno que ramosa no no no to meal basesinquecertos metroes soles pales mosquenosotrositmentelo services damos porqueso solamentes on a falta de gamospar algaes stamosaltamente protection the theoses.
[CUSTOMER][NEUTRAL] In the end though I can telephone and today I'm like to direct the mean the parale the couple met for the quemo say you have landomo calando but I say I'm a I can the way I'm a.
[CUSTOMER][NEUTRAL] Ah, and they say all the secondary.
[CUSTOMER][NEUTRAL] Loso de lad the beneficio delorre necessamosae con losses de la cuenta siness that sale and conferecia loss laid plan la fetal determinac.
[CUSTOMER][NEUTRAL] El numero deo de commotalla covertura el numerro depoal policy IDO member ID perestoser ladaria ellaria que actually no partnalementos.
[CUSTOMER][NEUTRAL] OK, uh, biocommono you don't know so it er to the way I'm a primero I saiduro secondar it be my being so pope.
[AGENT][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] Una for my yeah yeah they say no no no er commotion on Jose.
[CUSTOMER][MIXED] Correct OK, no, no.
[CUSTOMER][NEUTRAL] Eye for the.
[CUSTOMER][NEUTRAL] See implement this cake with the information on.
[CUSTOMER][NEUTRAL] Bueno callingformacional planario unga season a tome commotalla formala quereistdo estosos podemos pues prose and la coinas in the beneficios austadola poo process are noa facturaosino pomos process statos pues or cosascomloque.
[CUSTOMER][NEUTRAL] it's a prime I maintain er la primario bro no I know anything.
[CUSTOMER][NEUTRAL] And.
[CUSTOMER][NEUTRAL] I can go about you. OK, I mean this tomorrow I'll check in.
[AGENT][NEUTRAL] Mhm
[AGENT][NEGATIVE] No pleasure I got go ma.
[CUSTOMER][NEUTRAL] Marques see and the process in casque consulses loos still.
[CUSTOMER][NEUTRAL] Oh so ok [PII] muchchi marai.
[AGENT][NEUTRAL] They know that