AccountId: 011433970860
ContactId: efadc8a2-ddb9-4cd0-9ba3-023b372d1609
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 536460 ms
Total Talk Time (AGENT): 254527 ms
Total Talk Time (CUSTOMER): 196371 ms
Interruptions: 1
Overall Sentiment: AGENT=0.3, CUSTOMER=0.2
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/06/02/efadc8a2-ddb9-4cd0-9ba3-023b372d1609_20250602T20:11_UTC.wav
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[AGENT][NEUTRAL] We want.
[CUSTOMER][NEUTRAL] Hello see what number do you?
[AGENT][NEUTRAL] The.
[CUSTOMER][NEUTRAL] Auto auto me number [PII] yamando queer adovario orgen care a key insylvania is gonna call him.
[CUSTOMER][NEUTRAL] Ecosa redo el el.
[CUSTOMER][NEUTRAL] And medical card they'll pay you know like I see you get to.
[CUSTOMER][NEGATIVE] Don't the the uh urgent care receive as I order.
[AGENT][NEUTRAL] And uh so sac.
[CUSTOMER][NEUTRAL] The
[CUSTOMER][NEUTRAL] Uh, you the member ID.
[AGENT][NEUTRAL] OK, what is a no.
[CUSTOMER][NEUTRAL] I have the money.
[CUSTOMER][NEUTRAL] OK, also. OK, OK, you don't can go like you can go nowhere.
[CUSTOMER][NEUTRAL] Oh well
[CUSTOMER][NEUTRAL] OK, er do inconue Cerro.
[AGENT][NEUTRAL] Yeah.
[AGENT][NEUTRAL] So Momento.
[CUSTOMER][NEUTRAL] OK, the quarters here the single water or just a single dress.
[CUSTOMER][NEUTRAL] Uh, safe PS [PII].
[AGENT][NEUTRAL] So electronic.
[CUSTOMER][NEUTRAL] Oh, this camera.
[CUSTOMER][NEUTRAL] OK yes.
[CUSTOMER][NEUTRAL] Uh, [PII].
[AGENT][NEUTRAL] To gracias for verification information you want to relalia the uh probe la correct.
[CUSTOMER][NEUTRAL] C.
[AGENT][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] The orogen character you go ahead.
[AGENT][NEUTRAL] And.
[AGENT][NEUTRAL] OK.
[AGENT][NEUTRAL] The caso porque el seguromonte.
[CUSTOMER][NEUTRAL] And no, but I can see the mother.
[AGENT][NEUTRAL] [PII].
[CUSTOMER][NEUTRAL] Yeah yeah you're not you're not ID cards so I'm meant to.
[AGENT][POSITIVE] Perfect and no promos uh.
[CUSTOMER][NEUTRAL] Yeah, so the iwi el el elista and then the bona su ID card so.
[AGENT][NEUTRAL] No, what's the question?
[AGENT][NEUTRAL] When wea commensa and bile laopia er digital de la jeta they will form on the way the service yo soarveno la de que complete el processamino de pedo.
[CUSTOMER][NEUTRAL] OK.
[AGENT][NEUTRAL] Um,
[CUSTOMER][NEUTRAL] OK.
[AGENT][NEUTRAL] In respect to alaista de medios or the origin quelos codos dear Monteno so not the nemos unal list.
[AGENT][NEUTRAL] Kelly of Frescamos.
[AGENT][NEUTRAL] Erosal doctor checks to the scient no sotros bass relamo processes clamo de cuda loque la poli estab beneficio.
[AGENT][NEUTRAL] In Caso.
[CUSTOMER][MIXED] But a problem the problem at the yo yeah I care.
[AGENT][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] Borhemlo ellupe ellupe me say hello uh-huh yu bela I mean ye tenoseguo sale elitema and no seal.
[CUSTOMER][NEUTRAL] Or no.
[AGENT][NEUTRAL] Lambre lapan American public life. Eltipo de serocutetienes un hospital indemnity.
[CUSTOMER][NEUTRAL] So
[CUSTOMER][NEUTRAL] It's
[CUSTOMER][NEUTRAL] in mesale.
[CUSTOMER][NEUTRAL] Hello?
[AGENT][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] I give you that number.
[CUSTOMER][NEUTRAL] You know meal that you.
[AGENT][NEUTRAL] Claroerle comment [PII] she said no longer in control.
[CUSTOMER][POSITIVE] Get that for you.
[CUSTOMER][NEUTRAL] Yeah, I go somewhere I go somewhere.
[AGENT][NEUTRAL] OK.
[CUSTOMER][POSITIVE] Fua concentra boo.
[AGENT][NEUTRAL] So lament no longing on doctor on genre and una cuento de loo lo processmos he uh beneficials establi.
[CUSTOMER][NEUTRAL] OK.
[CUSTOMER][POSITIVE] OK, so now I'm growing that.
[CUSTOMER][NEGATIVE] Um, er que queme no una unit.
[AGENT][NEUTRAL] Yeah.
[CUSTOMER][NEUTRAL] It soubre.
[AGENT][NEUTRAL] We are beneficio mimosques solo una on the cover it's a disclaimer police.
[CUSTOMER][NEUTRAL] OK.
[AGENT][NEUTRAL] Um,
[AGENT][NEUTRAL] The poliallerinda beneficios para la visas all urgent care a la mergencia de lospi alaicina el doctor it theraphysica ecuacional.
[AGENT][NEUTRAL] Um, stevia la salemargencilospita la pole cureasa recientosincuentaola resora maximo de do dia saloor persona saviites allergic care la poliaecuree cinco resorvicita maximo de se via salanoor persona slavia salicina deed just a specialista medio general la poliaamlee cinco la resorbicia maximo de cincovieresisito salano.
[AGENT][POSITIVE] quid maximo de unia alano.
[CUSTOMER][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] OK, so I'm.
[AGENT][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] man.
[AGENT][NEUTRAL] OK
[AGENT][POSITIVE] Correct.
[CUSTOMER][NEUTRAL] Doing the dollars.
[AGENT][NEUTRAL] Its cao ok.
[CUSTOMER][NEUTRAL] OK.
[AGENT][POSITIVE] E, correct.
[CUSTOMER][NEUTRAL] So I get a comoscearia is resal and then.
[AGENT][NEUTRAL] As apele el bolso de sepago.
[CUSTOMER][POSITIVE] Absolutely
[AGENT][NEUTRAL] Basa la poli estab podera travescheque ostetirelo portunia de gene mastrosit linea el el deposito erectocelepo deposito erecto as cuenta car.
[CUSTOMER][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] that those.
[AGENT][NEUTRAL] I.
[CUSTOMER][NEUTRAL] Euro.
[AGENT][NEUTRAL] In directemento decursozumanos personal is in cargo mana de los seguro medios and Paquelos nosman depores grito el pedo de la.
[CUSTOMER][NEUTRAL] Uh.
[AGENT][NEGATIVE] It's cons.
[CUSTOMER][NEUTRAL] My boy I
[CUSTOMER][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] OK.
[AGENT][NEUTRAL] I go the other way.
[CUSTOMER][NEUTRAL] Yeah, no, it's a.
[AGENT][NEUTRAL] Get.
[CUSTOMER][NEUTRAL] Yeah
[CUSTOMER][NEUTRAL] Right, right.