AccountId: 011433970860
ContactId: efa58215-5818-4392-b071-b312101117e7
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 72019 ms
Total Talk Time (AGENT): 13127 ms
Total Talk Time (CUSTOMER): 44900 ms
Interruptions: 0
Overall Sentiment: AGENT=2, CUSTOMER=1.5
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/01/24/efa58215-5818-4392-b071-b312101117e7_20250124T13:38_UTC.wav
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[CUSTOMER][POSITIVE] Good morning.
[AGENT][POSITIVE] Good morning.
[CUSTOMER][NEUTRAL] Hey, how's it going, [PII]?
[AGENT][POSITIVE] It's going well. How are you doing?
[CUSTOMER][NEUTRAL] It's
[CUSTOMER][POSITIVE] Good good.
[CUSTOMER][NEUTRAL] I need some help please.
[CUSTOMER][NEUTRAL] [PII] has 2 groups.
[AGENT][NEUTRAL] I
[AGENT][NEUTRAL] Uh-huh.
[CUSTOMER][NEUTRAL] And um one of them is.
[CUSTOMER][NEUTRAL] Uh, VE Venetian.
[CUSTOMER][NEUTRAL] And I think the other one is VE Restaurant.
[CUSTOMER][NEUTRAL] Each of those are a master PRD number that have a whole lot of subgroups, a lot of, sorry, a lot of common ownership groups tied to it.
[AGENT][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] I need a list that tells me this is the master PRD for VE restaurant and the PRDs that are associated to it in common ownership.
[CUSTOMER][NEUTRAL] And the same for the other group.
[AGENT][NEUTRAL] Sure, I can do that. You want me to just email that to you, [PII]?
[CUSTOMER][NEUTRAL] OK
[CUSTOMER][NEUTRAL] Yeah, I was just gonna outside. I'm driving into the office now.
[AGENT][POSITIVE] OK, yeah, I'll get that lined up for you.
[CUSTOMER][POSITIVE] OK perfect thanks [PII].
[AGENT][NEUTRAL] Uh huh, we'll talk soon.
[CUSTOMER][POSITIVE] I'm really excited.
[AGENT][NEUTRAL] Hm. You