AccountId: 011433970860
ContactId: efa4138d-ad93-4ff8-b3f4-284772a690e9
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 28100 ms
Total Talk Time (AGENT): 3859 ms
Total Talk Time (CUSTOMER): 14440 ms
Interruptions: 0
Overall Sentiment: AGENT=5, CUSTOMER=0
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/02/10/efa4138d-ad93-4ff8-b3f4-284772a690e9_20250210T19:05_UTC.wav
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[AGENT][POSITIVE] Thank you for calling American Public Life. This is [PII]. How can I help you?
[CUSTOMER][NEUTRAL] Yes, hi [PII], um, I'm trying to learn how I filed the claim and I um in online looking at now what the response was, but I don't, I don't see anything.
[CUSTOMER][NEUTRAL] Um, if I give you my name, can you help me out with that?
[CUSTOMER][NEUTRAL] Hello?
[CUSTOMER][NEUTRAL] Hello?