AccountId: 011433970860
ContactId: ef6a3344-93c1-4138-85d9-9feadf67e6c3
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 7849 ms
Total Talk Time (AGENT): 0 ms
Total Talk Time (CUSTOMER): 778 ms
Interruptions: 0
Overall Sentiment: AGENT=0, CUSTOMER=0
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/06/19/ef6a3344-93c1-4138-85d9-9feadf67e6c3_20250619T17:17_UTC.wav
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[CUSTOMER][NEUTRAL] Hello?