AccountId: 011433970860
ContactId: ef514000-7f01-4cb1-8751-9c420a8eb75e
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 1621270 ms
Total Talk Time (AGENT): 255064 ms
Total Talk Time (CUSTOMER): 291157 ms
Interruptions: 4
Overall Sentiment: AGENT=0.4, CUSTOMER=-1.7
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/06/09/ef514000-7f01-4cb1-8751-9c420a8eb75e_20250609T19:41_UTC.wav
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[AGENT][NEUTRAL] Manus.
[CUSTOMER][NEUTRAL] Alloa.
[AGENT][POSITIVE] M Gracia, he's definitely.
[CUSTOMER][POSITIVE] Well done.
[CUSTOMER][NEUTRAL] Eman check or latia the uh sincuentin and you know to check and uh complaro.
[AGENT][NEUTRAL] Mhm.
[AGENT][NEGATIVE] OK, uh, wastetino numero depoconos.
[CUSTOMER][POSITIVE] See Amodio.
[AGENT][NEUTRAL] Yeah.
[CUSTOMER][NEUTRAL] Epogeninco no when I say so.
[AGENT][NEUTRAL] Mm.
[AGENT][NEUTRAL] Mhm
[AGENT][NEUTRAL] telephone.
[CUSTOMER][NEUTRAL] It was reinco.
[CUSTOMER][POSITIVE] Cinco toss Sita safe water safe.
[AGENT][NEUTRAL] Yeah.
[AGENT][NEUTRAL] OK.
[AGENT][NEUTRAL] OK, Porion is isabcua electronicomos.
[AGENT][POSITIVE] We got it electronics, yeah.
[CUSTOMER][NEUTRAL] See one's that.
[CUSTOMER][NEUTRAL] Alexion as [PII] reres unare [PII].
[CUSTOMER][NEUTRAL] Yeah number 11 OK and the name the compacto principal. Let's see to your size more a single size I don't know and I.
[AGENT][NEUTRAL] OK, I got electronic?
[CUSTOMER][NEUTRAL] Nico electronic electronicola persona and la cuenta.
[AGENT][NEUTRAL] Understand.
[CUSTOMER][NEUTRAL] Issarovapeape Miamiuntacom.
[AGENT][NEUTRAL] Mhm
[AGENT][NEUTRAL] OK. OK.
[AGENT][MIXED] OK, but it says una de la polila.
[AGENT][NEUTRAL] I do my account and not the one.
[CUSTOMER][NEUTRAL] Mhm.
[AGENT][NEUTRAL] OK, the revisa sins informa perola.
[CUSTOMER][NEUTRAL] See if I should buy.
[AGENT][POSITIVE] Got you.
[CUSTOMER][NEGATIVE] You are on hold.
[CUSTOMER][NEGATIVE] You are on hold.
[CUSTOMER][NEGATIVE] You are on hold.
[AGENT][NEUTRAL] Gracia Peralta OK Fuelapolia de Eduardo team.
[CUSTOMER][NEUTRAL] Eduardo team.
[CUSTOMER][NEUTRAL] Paraquetata ta.
[AGENT][NEUTRAL] And
[AGENT][NEUTRAL] Um, so canticuatro.
[CUSTOMER][NEUTRAL] OK, that means I want the tomato.
[AGENT][NEUTRAL] OK.
[CUSTOMER][NEGATIVE] The camera oh no but you want the anticuatro but like can think and they sin or the team.
[AGENT][NEUTRAL] Mhm
[CUSTOMER][NEGATIVE] I unticuatro.
[AGENT][NEUTRAL] Yeah
[CUSTOMER][NEUTRAL] OK, I'm so amatataralomilatambian.
[AGENT][POSITIVE] Thank you now. please here.
[CUSTOMER][NEUTRAL] Onnarea.
[AGENT][NEUTRAL] See.
[CUSTOMER][NEUTRAL] Um
[CUSTOMER][NEUTRAL] OK noojolimos um perma SCH paraella.
[CUSTOMER][NEUTRAL] Pero comunic L A C H for huto paso parati paosmos power the same voice.
[AGENT][NEUTRAL] OK, um, Laindenta online or loss in or commolos Santosando.
[CUSTOMER][NEUTRAL] Um, condomiraki and then lalica Evo and invoice and.
[CUSTOMER][NEUTRAL] So one car.
[AGENT][NEUTRAL] Mhm.
[AGENT][POSITIVE] Thank you.
[CUSTOMER][NEUTRAL] No, ma'am, but it but is it and the part the paid invoices.
[CUSTOMER][NEUTRAL] Perola Chica Iona er so I nunciation doesn't know about.
[CUSTOMER][POSITIVE] Greater confidence so I can pos uh power I gonna manera part of 3 card and so.
[AGENT][NEUTRAL] Mm.
[AGENT][NEUTRAL] OK
[CUSTOMER][NEUTRAL] Comput and Pasa sauce you know so.
[AGENT][NEUTRAL] Da.
[AGENT][NEUTRAL] Yeah.
[AGENT][NEUTRAL] Senuestro recor uh and the junio for processad juniodos um loque systemma ori uerre resal um sino paso todaviamoso nots uh pareacommoqueerreo.
[CUSTOMER][NEUTRAL] OK.
[AGENT][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] And Diana and Diana in terms of the confidencia power or are you going over in the ACH.
[AGENT][NEUTRAL] Mm.
[AGENT][NEUTRAL] Um, and neo momentos commorese questa pago no no nospa the hard pagamimo invoice pocaresepago then the amoquera asta remuna not pago no by process cabio a moment and doses eso cambiaria de padado uh uh to via bierto and sue and via a CH so demoqueta queer reverse.
[CUSTOMER][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] And then end incao can noma poa.
[AGENT][NEUTRAL] Mhm.
[AGENT][NEUTRAL] In casa loque uh espago teleo or the hemere sactamentesisse puede process I donno just enoque esta pagopoomi system maquebua el o mimosa mohaca so deme de preunto seguro de quesis puedeino I'm okaitounta group billing OK moment.
[CUSTOMER][NEUTRAL] I was no better.
[CUSTOMER][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] OK, glasses.
[AGENT][NEUTRAL] No.
[CUSTOMER][NEGATIVE] You are on hold.
[CUSTOMER][NEGATIVE] You are on hold.
[CUSTOMER][NEGATIVE] You are on hold.
[CUSTOMER][NEGATIVE] You are on hold.
[CUSTOMER][NEGATIVE] You are on hold.
[CUSTOMER][NEGATIVE] You are on hold.
[CUSTOMER][NEGATIVE] You are on hold.
[CUSTOMER][NEGATIVE] You are on hold.
[CUSTOMER][NEGATIVE] You are on hold.
[AGENT][NEGATIVE] It does put out uh Betsy.
[AGENT][NEUTRAL] Hello.
[CUSTOMER][NEUTRAL] See.
[AGENT][NEUTRAL] OK, uh, so for the pajamatapename contestar, OK.
[CUSTOMER][POSITIVE] I tell you, no problem [PII] grace just better.
[AGENT][NEUTRAL] Yeah.
[AGENT][NEUTRAL] [PII]. OK, [PII].
[CUSTOMER][NEGATIVE] You are on hold.
[AGENT][NEUTRAL] OK, [PII]. Um,
[AGENT][NEUTRAL] Mute group bill meloque see jale in the car quereresadodiacino and toque pueding acero trabela C H quesillointa 9 slalo 9.
[AGENT][NEUTRAL] L O I.
[CUSTOMER][NEUTRAL] You are
[AGENT][NEUTRAL] Grassa.
[CUSTOMER][NEUTRAL] See.
[AGENT][POSITIVE] OK, noses in the show and um, yeah, I like the group billing in [PII] que I use for a notificrereo L A C H I solobaya online via caves early invoice.
[CUSTOMER][NEGATIVE] Have I lossino.
[AGENT][NEUTRAL] Uh, online.
[CUSTOMER][NEUTRAL] OK
[CUSTOMER][NEUTRAL] Mm, see, just like the format online you know my option.
[AGENT][NEUTRAL] So nonelobiarlo or traves OK now dropseria umpagotelefono. OK, see the fresca ver yeah mhm see.
[CUSTOMER][NEUTRAL] No, whereas a fresh car, whereas a leave.
[CUSTOMER][NEUTRAL] But what else phone see you the car and so on the tower I saw you.
[AGENT][NEUTRAL] This is inlay mhm.
[CUSTOMER][NEUTRAL] Is that more of me. OK, I'll, I'll call you or if customers uh I'm more important here that.
[AGENT][NEUTRAL] In
[AGENT][NEUTRAL] No, the.
[CUSTOMER][NEUTRAL] Uh
[CUSTOMER][NEUTRAL] No no no.
[AGENT][NEUTRAL] Mm yeah.
[CUSTOMER][NEUTRAL] Um.
[CUSTOMER][POSITIVE] Yeah, it was just for [PII]'s computer, but I saw that he took care of that. Thank yo[PII]
[CUSTOMER][NEUTRAL] And I did.
[CUSTOMER][NEUTRAL] Um, so yeah, but it's in bars.
[AGENT][NEUTRAL] So your present power um get telephone.
[CUSTOMER][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] Mm, my heartencia well like the chi la parts and uh the less and okra.
[AGENT][NEUTRAL] OK.
[AGENT][NEUTRAL] OK, yeah.
[AGENT][NEUTRAL] See.
[AGENT][NEUTRAL] And then [PII].
[AGENT][POSITIVE] Definitely.
[CUSTOMER][POSITIVE] No problem Parati bye.
[AGENT][NEUTRAL] Right, right.
[CUSTOMER][POSITIVE] Oh like yeah come my culture.
[CUSTOMER][NEUTRAL] That
[CUSTOMER][NEUTRAL] Mira check yes tacore yeah, you have like.
[CUSTOMER][NEUTRAL] Because no acritos.
[CUSTOMER][NEUTRAL] Of a posita.