AccountId: 011433970860
ContactId: ef3c9c7b-e1cf-4c25-b7bf-80b988551028
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 30469 ms
Total Talk Time (AGENT): 14117 ms
Total Talk Time (CUSTOMER): 18849 ms
Interruptions: 2
Overall Sentiment: AGENT=1.7, CUSTOMER=1.7
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/06/06/ef3c9c7b-e1cf-4c25-b7bf-80b988551028_20250606T13:10_UTC.wav
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[AGENT][NEUTRAL] Good morning. Thank you for calling APL. This is [PII]. How may I assist you?
[CUSTOMER][NEUTRAL] So this is [PII] Resources. I just have a quick question. Are you guys able to update the billing contact, or do I have to get with the billing team like the email address for the group contact?
[AGENT][NEUTRAL] The group, no, we don't, we don't have access to changing any anything on the group side. Mhm.
[CUSTOMER][POSITIVE] OK, that's what, OK, that's what I thought. OK, I'll go to billing. Thank you so much. Have a good day.
[AGENT][POSITIVE] Yes, OK, you're welcome, you too, Miss [PII]. Bye bye.
[CUSTOMER][NEUTRAL] Mm bye.