AccountId: 011433970860
ContactId: ef285776-c551-4e25-a502-b0aa900f583a
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 17260 ms
Total Talk Time (AGENT): 7211 ms
Total Talk Time (CUSTOMER): 0 ms
Interruptions: 0
Overall Sentiment: AGENT=0, CUSTOMER=0
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/04/23/ef285776-c551-4e25-a502-b0aa900f583a_20250423T21:00_UTC.wav
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[AGENT][NEUTRAL] Thank you for calling APL. This is [PII]. How can I help you?
[AGENT][NEUTRAL] [PII] this is [PII]. How may I help you?