AccountId: 011433970860
ContactId: ef108479-6af8-4fe8-8ee0-ad21df354ca0
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 4809 ms
Total Talk Time (AGENT): 4809 ms
Total Talk Time (CUSTOMER): 0 ms
Interruptions: 0
Overall Sentiment: AGENT=0, CUSTOMER=0
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/05/23/ef108479-6af8-4fe8-8ee0-ad21df354ca0_20250523T19:20_UTC.wav
--------------------------------------------
[AGENT][NEUTRAL] Good afternoon. Thank you for calling APL. This is [PII]. How can I help you?