AccountId: 011433970860
ContactId: eea37cda-df8a-48ce-a8a1-c89ed0cf8067
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 8119 ms
Total Talk Time (AGENT): 5330 ms
Total Talk Time (CUSTOMER): 0 ms
Interruptions: 0
Overall Sentiment: AGENT=2.5, CUSTOMER=0
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/02/17/eea37cda-df8a-48ce-a8a1-c89ed0cf8067_20250217T14:25_UTC.wav
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[AGENT][POSITIVE] Good morning. Thank you for calling APL. This is [PII]. How can I help you?
[AGENT][NEUTRAL] Hello.