AccountId: 011433970860
ContactId: ee9c217b-b495-4e0f-ab3d-202416952b88
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 479230 ms
Total Talk Time (AGENT): 201175 ms
Total Talk Time (CUSTOMER): 232961 ms
Interruptions: 1
Overall Sentiment: AGENT=0, CUSTOMER=0.1
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/03/26/ee9c217b-b495-4e0f-ab3d-202416952b88_20250326T17:05_UTC.wav
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[AGENT][NEUTRAL] That is my American Public Life. My number is [PII].
[CUSTOMER][NEUTRAL] [PII] my numbers [PII] um you tengo um unacoverturaorrapele.
[CUSTOMER][NEUTRAL] Um, just so impla no uh so is in [PII] it can go coverturacono space perquiroerra preta I said comagoalgua the last claims.
[AGENT][NEUTRAL] OK, you put that number the.
[CUSTOMER][POSITIVE] You have to be cool.
[CUSTOMER][NEUTRAL] El numeral deli I I mean and those numerals.
[AGENT][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] You say in hospital and outpatient. OK, list.
[CUSTOMER][NEUTRAL] Se those
[CUSTOMER][NEUTRAL] Quattrosieti tres quattro Crodos Melieti.
[AGENT][NEUTRAL] It's the number a telephone number.
[CUSTOMER][NEUTRAL] No [PII] chocho no medo [PII].
[AGENT][POSITIVE] Thank sofanasima.
[CUSTOMER][NEUTRAL] No bim primero mean no escientoses.
[AGENT][NEUTRAL] In my regards to directionic or electronica.
[CUSTOMER][NEUTRAL] See the no no [PII].
[CUSTOMER][NEUTRAL] On
[CUSTOMER][NEUTRAL] You can make my pasting.
[AGENT][NEUTRAL] Um, El Correa electronica.
[CUSTOMER][NEUTRAL] I see MA I I say er res [PII].
[AGENT][POSITIVE] Graciasjo um preuntauna recla.
[CUSTOMER][NEUTRAL] See, skimi that you think is the policea just see.
[CUSTOMER][NEUTRAL] Quelo sorry but I don't know what your copagos condomi especialista.
[CUSTOMER][NEUTRAL] Pero no lolama.
[CUSTOMER][NEUTRAL] In to que queer para parapo pasala clamacion.
[AGENT][NEUTRAL] Um, so is that on
[CUSTOMER][NEUTRAL] You think one explanation of benefits.
[CUSTOMER][NEUTRAL] It can you send me obligation it can look at your account.
[AGENT][NEUTRAL] Itsabas consulta.
[CUSTOMER][NEUTRAL] Pardon?
[AGENT][NEUTRAL] Some consultas consumed.
[CUSTOMER][NEUTRAL] See those copagos con consultas call me doctor.
[AGENT][NEGATIVE] See porquesa polia no cure las consultalepoexpicalo que cure polia pero nova curelas consulta's gonna be medio.
[CUSTOMER][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] El Copago Peron.
[AGENT][NEUTRAL] Correcto la polioloubrees uncopagoona consulta consumed.
[CUSTOMER][NEUTRAL] OK, sjoevia persona de los condo loreno me not ulelos los los copagos de la.
[CUSTOMER][NEUTRAL] The losi was a specialista.
[AGENT][NEUTRAL] No, so, um, el beneficia in hospital, um, so no los beneficiosa queres re clamo pero el primer benefiquetique in hospital easing resist de so masleta sin illaquesta reso sinil um casquela ingreen um.
[CUSTOMER][NEUTRAL] OK
[CUSTOMER][NEUTRAL] Well
[CUSTOMER][NEUTRAL] 6
[AGENT][NEUTRAL] A lot beneficio quetienes the outpatient yes so levacuri sibana clinica de orgencia Siva megenciaibana on the entre salmis molaapia physica Siban MRI CT scan um tameste equipo medio ecubrasatrecientola resordia perois consultasconel medio or oservisos and officeicina del medio no los cure.
[CUSTOMER][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] Oh, OK.
[CUSTOMER][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] OK, that person, OK.
[AGENT][NEUTRAL] See, um, comogen prosgaircommona clinica degenciatiquela la tarjeta esur primarioa como secondaria asoses in no lepiel copago.
[CUSTOMER][NEUTRAL] Nintendo, Nintendo. OK, [PII].
[AGENT][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] Mm, os beneficialarist.
[AGENT][NEUTRAL] Uh so if you just get the mhm see.
[CUSTOMER][NEUTRAL] It's a stone?
[CUSTOMER][NEUTRAL] Oh, OK, OK.
[CUSTOMER][NEUTRAL] Bue to yeah tenolado lo loque porque condopeier no one no one the here pueaval for the to.
[AGENT][NEUTRAL] See mhm.
[CUSTOMER][NEGATIVE] It doesn't be hopeful.
[AGENT][NEUTRAL] I know porque porquetine lamimatura quetine dedos milidosi in no no coverturapalas consultani palos services and officeina del medio.
[CUSTOMER][NEUTRAL] Beer you go your second single your tango toonas and therape.
[AGENT][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] Um, um, conterrapeya sierto inass page todas pereolo is a just acommoano um I was seeent toes noungatapore lame.
[CUSTOMER][NEUTRAL] Yeah, cuando nosa de lama.
[AGENT][NEUTRAL] Um
[AGENT][NEUTRAL] No, via lo pue said Mentia to entrees to via cuvierta and to la polia loa pagar so Cener re clamosels mil veinidos and pesola polia abbril primerodos mil veiniddos so poe man that is the.
[CUSTOMER][NEUTRAL] I wait for the meter. Mhm.
[AGENT][NEUTRAL] Mhm loquees mandaeste laskia de loque paso seguro primario siaman exprica de beneficios perotamien mamosa necessitarla or de del medio pala la terapia ya necesita mosesososocomos.
[CUSTOMER][NEUTRAL] Laden make quequela or que elidio quejolo porqueos end.
[AGENT][NEUTRAL] Mhm.
[AGENT][NEUTRAL] Ole puede pia a la clinica deterapia um lafauras de taadas colos diagnosticosamin pueda erreo.
[CUSTOMER][NEUTRAL] Look on the joke.
[CUSTOMER][NEUTRAL] Back to the scholars diagnostic because, mm.
[AGENT][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] She's got to do cuentaok point.
[AGENT][NEUTRAL] Perono masos ele el deparmento the bill is a los in por electronicoyasino ose puede mandaloconosotros.
[AGENT][NEUTRAL] Elerimos recientolare port.
[CUSTOMER][NEUTRAL] OK. OK.
[AGENT][NEGATIVE] Asareciosa mhm.
[CUSTOMER][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] Mm, OK, Puerto Alas up please.
[AGENT][NEUTRAL] See sopago porcadaapia is the entre no and recientola telomo regress.
[CUSTOMER][NEUTRAL] Argentiendo see see see see queloscopagos ok.
[AGENT][NEUTRAL] Oh, OK.
[CUSTOMER][NEUTRAL] OK, when when amira once I get the same.
[AGENT][NEUTRAL] Mhm. Alcoma.
[CUSTOMER][NEUTRAL] Check that it's called and to um esttelopopa unas parentaliro here for example the the hospital as menodiiochoras.
[CUSTOMER][NEUTRAL] Oh
[AGENT][NEUTRAL] CC mhm.
[CUSTOMER][NEUTRAL] OK, theocho or a minimodiochoras para la.
[AGENT][NEUTRAL] Seasonalincoil, uh-huh.
[CUSTOMER][NEUTRAL] See, I can see you here, OK.
[AGENT][NEUTRAL] It is on menos on recientos, uh-huh.
[CUSTOMER][NEUTRAL] Oh, OK, OK, she receipts, OK.
[CUSTOMER][POSITIVE] Bue muchisimas gracias.
[AGENT][NEUTRAL] See another one that's it for your American public life bye.
[CUSTOMER][NEUTRAL] Ice.
[CUSTOMER][NEUTRAL] When, yes.