AccountId: 011433970860
ContactId: ee7c3c39-e66e-4e73-891d-58b2de911bab
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 618710 ms
Total Talk Time (AGENT): 200841 ms
Total Talk Time (CUSTOMER): 228626 ms
Interruptions: 3
Overall Sentiment: AGENT=-0.1, CUSTOMER=0.1
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/05/28/ee7c3c39-e66e-4e73-891d-58b2de911bab_20250528T14:44_UTC.wav
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[AGENT][NEGATIVE] As this bringing on American Public life me no this [PII].
[CUSTOMER][NEUTRAL] A pan.
[AGENT][NEUTRAL] If they are and de espanol.
[CUSTOMER][NEUTRAL] Oh, OK.
[CUSTOMER][NEUTRAL] It's
[CUSTOMER][NEUTRAL] Opola of the familial.
[AGENT][NEUTRAL] OK, in that call and one of the polia.
[CUSTOMER][NEUTRAL] Oh
[CUSTOMER][NEUTRAL] I don't know.
[CUSTOMER][NEUTRAL] Not me.
[AGENT][NEUTRAL] Nobus and nurse.
[CUSTOMER][NEUTRAL] [PII].
[CUSTOMER][NEUTRAL] OK, [PII].
[CUSTOMER][NEUTRAL] What is teosincoseiete.
[AGENT][NEUTRAL] Issu nombreet sciento.
[CUSTOMER][NEUTRAL] [PII].
[CUSTOMER][NEUTRAL] Yes, you know I go to the you know.
[AGENT][NEUTRAL] As in my directionic or electronico.
[CUSTOMER][NEUTRAL] Uh for testaiete secure.
[CUSTOMER][NEUTRAL] The [PII].
[CUSTOMER][NEUTRAL] [PII].
[AGENT][NEUTRAL] Gracias mejoquequeriasiso depotacovierta my whole plan.
[CUSTOMER][NEUTRAL] They, they you know in a in a.
[CUSTOMER][NEUTRAL] and
[CUSTOMER][NEUTRAL] In in in posa.
[AGENT][NEUTRAL] CS on plant familiar and demonsegundo.
[CUSTOMER][NEUTRAL] Don't say she won't come your time. Don't say she won't come the other day.
[CUSTOMER][NEUTRAL] They said they will la corner.
[AGENT][NEUTRAL] No, but sequela personaque quetomolaa no ma noviovien la polisa porque la polisa is a polia familia and toes cubra esposaya los ninos see is the.
[CUSTOMER][NEUTRAL] And that was that was it.
[AGENT][NEUTRAL] See po notesta persona I see uponformacion.
[CUSTOMER][NEUTRAL] OK, yeah.
[AGENT][NEUTRAL] Tellaarta on noses.
[AGENT][NEUTRAL] Not even latarjeta or.
[CUSTOMER][NEUTRAL] No, you're not not the post yeah I don't it.
[AGENT][NEUTRAL] Laine, yeah, and Latta.
[AGENT][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] And uh yeah and and that.
[AGENT][NEUTRAL] Siya latheta la jete is a um covertura familiar as commopo identificarque sisacuvierta the personaque quetomolayama no no concio is the noviovierla polisa is the.
[AGENT][NEGATIVE] No esa manera Te queos yam and the nuevo porap uh no te la la polia pusiquenapolisa familiar commodi in la archeta no de via ver pasado eso society this culpe.
[CUSTOMER][NEUTRAL] Oh.
[AGENT][NEUTRAL] See is the yeah, not the la la cuenta paquenovaya pasar de nuevo.
[CUSTOMER][NEUTRAL] Mhm
[CUSTOMER][NEUTRAL] OK, OK.
[CUSTOMER][NEUTRAL] Don't say la Rodriguez no no no it's a problem.
[AGENT][NEUTRAL] See
[AGENT][NEUTRAL] No, they have a problem maquianoanoa ma pao.
[AGENT][NEUTRAL] Pero no nosecupelo quepoda is is vera aversipuerea correction paquenova prolema um eso as el departmentmento see theel departamento the the servisar clientelemauna noaargeta.
[CUSTOMER][NEUTRAL] OK, how the culture is, uh-huh.
[CUSTOMER][NEUTRAL] You just
[CUSTOMER][NEUTRAL] OK, OK, you got bone is a familiar.
[AGENT][NEUTRAL] You see me puede
[AGENT][NEUTRAL] Lalastasis and familia las queen viamos so
[CUSTOMER][NEUTRAL] OK. OK. OK.
[AGENT][NEUTRAL] I must have.
[AGENT][NEUTRAL] My number is.
[CUSTOMER][NEUTRAL] They said logole.
[CUSTOMER][NEUTRAL] I cannot see any.
[CUSTOMER][NEUTRAL] The.
[CUSTOMER][NEUTRAL] Which is those those.
[AGENT][NEUTRAL] Um, tire cuatro o porquequinemo.
[CUSTOMER][NEUTRAL] The she said for I see the Cambr say that was that.
[AGENT][NEUTRAL] What I
[AGENT][NEUTRAL] OK.
[AGENT][NEUTRAL] OK.
[AGENT][NEUTRAL] OK, and those is, um, yeah la la polia paquenovatening problem nuta okelta.
[CUSTOMER][NEUTRAL] OK, is that, is everything you have?
[CUSTOMER][NEUTRAL] OK.
[AGENT][NEUTRAL] I see staminasuka mhm the masse.
[CUSTOMER][NEUTRAL] Either me, huh?
[CUSTOMER][NEUTRAL] Uh-huh, he was he was kind of it, OK.
[AGENT][NEUTRAL] The cylinder.
[AGENT][NEUTRAL] OK, yeah, see lists.
[CUSTOMER][NEUTRAL] Uh, they will.
[AGENT][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] On on say who you.
[AGENT][NEUTRAL] The canyon.
[CUSTOMER][NEUTRAL] And
[CUSTOMER][NEUTRAL] Of min.
[AGENT][NEUTRAL] [PII] on of your numbers.
[CUSTOMER][NEUTRAL] [PII].
[CUSTOMER][NEUTRAL] Uh, but I
[AGENT][NEUTRAL] Alaina to a no not resoundre clamos queer [PII] clamosconolosagregan um me puede le primer nombre.
[CUSTOMER][NEUTRAL] Is it?
[CUSTOMER][NEUTRAL] L
[CUSTOMER][NEUTRAL] A
[CUSTOMER][NEUTRAL] [PII]
[CUSTOMER][NEUTRAL] The la.
[AGENT][NEUTRAL] OK, so Yano deve and a problemmas porque la pus whenoliya stava nomas laveveno is the sano devettenemas problemmasicomodigoyaenbionanuargeta per [PII] con lain.
[CUSTOMER][NEUTRAL] Oh.
[CUSTOMER][NEUTRAL] OK, OK.
[CUSTOMER][NEUTRAL] Mm.
[CUSTOMER][NEUTRAL] Oh
[AGENT][NEUTRAL] [PII] Jorgelepa.
[CUSTOMER][NEUTRAL] No to.
[AGENT][POSITIVE] OK, bueno gracias.
[CUSTOMER][NEUTRAL] As well as the plan or or see the cooker mo plan or or a different thing.
[AGENT][NEUTRAL] So it's the planquetienne and peso Mao cincosmic cinco yes la primera sparsequelatine connosotros.
[CUSTOMER][NEUTRAL] Oh.
[AGENT][NEUTRAL] Sirese que porque la pria es quesolatura.
[CUSTOMER][NEUTRAL] OK, OK.
[CUSTOMER][NEUTRAL] Oh, OK, OK.
[AGENT][NEUTRAL] C
[CUSTOMER][NEUTRAL] Mhm
[CUSTOMER][NEUTRAL] OK, OK.
[CUSTOMER][POSITIVE] Then muchisima graciape.
[AGENT][NEUTRAL] Oh, no, no, this group is.
[CUSTOMER][NEUTRAL] They that they know they know me posami posselaerta.
[AGENT][NEUTRAL] See, yeah, yes, uh-huh, C.
[CUSTOMER][NEUTRAL] OK. OK, OK.
[CUSTOMER][NEUTRAL] I.
[AGENT][NEUTRAL] See how that is.
[CUSTOMER][NEUTRAL] See see nothing they don't know.
[AGENT][NEUTRAL] See, no, yeah, no deve and any problem.
[CUSTOMER][NEUTRAL] OK, OK, on me.
[AGENT][NEUTRAL] [PII] just be my American public life. bye.
[CUSTOMER][NEUTRAL] Did they go [PII].
[CUSTOMER][NEUTRAL] I mean, OK, I mean that's it.