AccountId: 011433970860
ContactId: ee6ad3c9-c365-4bd0-906e-39d2a4b11e7e
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 23959 ms
Total Talk Time (AGENT): 10049 ms
Total Talk Time (CUSTOMER): 0 ms
Interruptions: 0
Overall Sentiment: AGENT=0, CUSTOMER=0
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/05/28/ee6ad3c9-c365-4bd0-906e-39d2a4b11e7e_20250528T20:32_UTC.wav
--------------------------------------------
[AGENT][NEUTRAL] Thank you for calling APL. This is [PII]. How can I help you?
[AGENT][NEUTRAL] [PII]. This is [PII]. How can I help you?
[AGENT][NEUTRAL] [PII] this is [PII]. Is anybody there?