AccountId: 011433970860
ContactId: ee67dd09-372a-43bc-968f-39d9013b5bdd
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 35180 ms
Total Talk Time (AGENT): 12140 ms
Total Talk Time (CUSTOMER): 13988 ms
Interruptions: 0
Overall Sentiment: AGENT=0, CUSTOMER=0
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/02/27/ee67dd09-372a-43bc-968f-39d9013b5bdd_20250227T15:39_UTC.wav
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[AGENT][NEUTRAL] Calling APL, this is [PII]. How can I help you?
[CUSTOMER][NEUTRAL] Hi [PII], this is [PII] over here. Am I speaking with [PII]?
[AGENT][NEUTRAL] Um, it's, I'm sorry, what was your name?
[CUSTOMER][NEUTRAL] It's [PII]
[AGENT][NEUTRAL] Um, this is American Public Life.
[CUSTOMER][NEUTRAL] Um, do you possibly have the number of MPlus? I searched up Google. This is the number I got.
[AGENT][NEUTRAL] OK, I'm sorry, I'm not able to hear you. What are you what company are you asking for?