AccountId: 011433970860
ContactId: ee49bd5e-e5e9-4b8d-8fc3-d37ba734d2a1
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 16280 ms
Total Talk Time (AGENT): 10831 ms
Total Talk Time (CUSTOMER): 0 ms
Interruptions: 0
Overall Sentiment: AGENT=0, CUSTOMER=0
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/04/03/ee49bd5e-e5e9-4b8d-8fc3-d37ba734d2a1_20250403T14:17_UTC.wav
--------------------------------------------
[AGENT][NEUTRAL] Thank you for calling APL. This is [PII]. How may I help you?
[AGENT][NEUTRAL] Thank you for calling APL. This is [PII]. How may I help you?
[AGENT][NEUTRAL] This is [PII] with APL. How may I help you?