AccountId: 011433970860
ContactId: ede24f04-e623-47e6-b32f-747742f4f1a6
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 50080 ms
Total Talk Time (AGENT): 24391 ms
Total Talk Time (CUSTOMER): 28210 ms
Interruptions: 0
Overall Sentiment: AGENT=0.8, CUSTOMER=2.5
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/06/09/ede24f04-e623-47e6-b32f-747742f4f1a6_20250609T14:01_UTC.wav
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[AGENT][NEUTRAL] Thank you for calling this is [PII]. How
[CUSTOMER][NEUTRAL] Hi, how are you? Um, I have a question. Usually I'm able to log in online with a um like a user name and my password, and I'm going online and it's telling me I have to have an email and I don't have that email to be able to make a payment.
[AGENT][NEUTRAL] Yes.
[AGENT][NEUTRAL] Yes ma'am, we have launched a new website and it requires you to reregister that's all so it just be a couple of minutes putting in some information that um.
[CUSTOMER][NEUTRAL] So do I just create my, so I just go about creating uh a new OSC account? Is that what I do?
[AGENT][NEUTRAL] Yes ma'am, yes ma'am, and then you won't have to remember a user ID from this point forward. It'll be your user ID will be your um email address.
[CUSTOMER][POSITIVE] Oh perfect.
[CUSTOMER][POSITIVE] You got it perfect. I do thank you so much.
[AGENT][POSITIVE] No problem. I hope you have a great day. Thanks for calling APL.
[CUSTOMER][NEUTRAL] You too bye bye bye.
[AGENT][NEUTRAL] Goodbye.