AccountId: 011433970860
ContactId: edc7a37b-45b3-4a33-89d4-201e4ada2e90
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 296519 ms
Total Talk Time (AGENT): 82294 ms
Total Talk Time (CUSTOMER): 77978 ms
Interruptions: 0
Overall Sentiment: AGENT=0.8, CUSTOMER=0
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/01/16/edc7a37b-45b3-4a33-89d4-201e4ada2e90_20250116T15:39_UTC.wav
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[AGENT][NEUTRAL] In one of the years.
[CUSTOMER][NEUTRAL] See one more.
[AGENT][NEUTRAL] Yeah
[AGENT][NEUTRAL] 11 of the the.
[CUSTOMER][NEUTRAL] May I put no lava is super erase those check lament process.
[AGENT][NEUTRAL] Mhm.
[AGENT][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] Mm yeah yeah me to check.
[AGENT][NEUTRAL] OK, what the police local research and.
[CUSTOMER][NEUTRAL] I see.
[CUSTOMER][NEUTRAL] Cerrodos cinco cinco quadrosieres.
[AGENT][NEUTRAL] So it's quite the address permit.
[CUSTOMER][NEUTRAL] Mhm.
[AGENT][NEUTRAL] [PII].
[CUSTOMER][NEUTRAL] Mhm. Say more.
[AGENT][NEUTRAL] Just
[AGENT][NEUTRAL] So you more system to to direction numeral telephonic or electronics sociopolia.
[CUSTOMER][NEUTRAL] See, uh, qua tafe Hollywood, Florida reredos uno lamento cheer correo [PII].
[AGENT][POSITIVE] Yes yes.
[CUSTOMER][NEUTRAL] Jose Jose 0003.
[AGENT][NEUTRAL] Which is in information.
[AGENT][NEUTRAL] Gonna meet them soon though.
[AGENT][NEUTRAL] And polio era.
[CUSTOMER][NEUTRAL] Paramijo for Paramijo Carloharista.
[AGENT][POSITIVE] I see who [PII], perfect.
[AGENT][NEUTRAL] Mahinoquelos servis.
[CUSTOMER][NEUTRAL] Then to, mhm, mhm.
[CUSTOMER][NEUTRAL] See, Sacramento.
[AGENT][NEUTRAL] OK.
[AGENT][NEUTRAL] P.
[CUSTOMER][POSITIVE] OK, now graci.
[CUSTOMER][NEUTRAL] Yeah.
[CUSTOMER][NEGATIVE] You are on hold.
[CUSTOMER][NEUTRAL] You
[AGENT][POSITIVE] So mucha gracio in effect to Sinotareseque um elsequeseba uh.
[AGENT][NEUTRAL] A vo apart apart.
[CUSTOMER][NEUTRAL] You put some information on the ACH and put ACH.
[AGENT][NEUTRAL] It's
[AGENT][NEUTRAL] Let me ver and effect to see the to see or include on support.
[CUSTOMER][NEUTRAL] You're not, uh-huh.
[AGENT][POSITIVE] Easy, uh [PII].
[AGENT][NEUTRAL] But the best para finale detaseman was said by reciviel depositoreo de camo.
[CUSTOMER][NEUTRAL] OK, perfect. Thatsta and [PII].
[AGENT][NEUTRAL] I get to the to the.
[CUSTOMER][NEUTRAL] A one salo.