AccountId: 011433970860
ContactId: ed735adc-b7e1-4d41-86e9-9a0fb8d21060
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 20540 ms
Total Talk Time (AGENT): 4800 ms
Total Talk Time (CUSTOMER): 7221 ms
Interruptions: 0
Overall Sentiment: AGENT=0, CUSTOMER=0
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/03/17/ed735adc-b7e1-4d41-86e9-9a0fb8d21060_20250317T13:46_UTC.wav
--------------------------------------------
[AGENT][NEUTRAL] This is [PII].
[CUSTOMER][NEUTRAL] Hey, um, is, I'm sorry, you said [PII]?
[CUSTOMER][NEUTRAL] What's your first name?
[AGENT][NEUTRAL] Hello, [PII], this is [PII]
[CUSTOMER][NEUTRAL] Hey, it's uh [PII]. Can you hear me OK?
[CUSTOMER][NEUTRAL] Can you hear me?
[AGENT][NEUTRAL] Caller, are you able to hear me?