AccountId: 011433970860
ContactId: ed20d091-179a-4c8d-93e9-9885ae70663a
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 24209 ms
Total Talk Time (AGENT): 4010 ms
Total Talk Time (CUSTOMER): 1059 ms
Interruptions: 0
Overall Sentiment: AGENT=0, CUSTOMER=0
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/01/14/ed20d091-179a-4c8d-93e9-9885ae70663a_20250114T21:22_UTC.wav
--------------------------------------------
[AGENT][NEUTRAL] That is by at American Public Life [PII] [PII].
[CUSTOMER][NEUTRAL] Hello?
[CUSTOMER][NEUTRAL] Hello.